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‎10-10-2016 12:21 AM

HP Recommended

One more question, Should I or do I need to disable the secure boot before using the RECOVERY MEDIA.  I thought I read that somewhere, but I was afraid to. Thanks.

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‎10-10-2016 12:25 AM

HP Recommended

Although less likely, yes it can be scratched. It may have arrived faulty - e.g. some files failed to get written during its initial creation. It might have been a wrong one sent to you. etc...etc.... I am  just speculating as I am not in front of the PC but all possible reasons are mentioned above.

Did you contact the supplier for a new set of discs ? Did you check and attempt to clean your DVD reader? Did you try to try with external DVD ?

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎10-10-2016 12:28 AM - edited ‎10-10-2016 12:29 AM

HP Recommended
@geegeesgirl wrote:

One more question, Should I or do I need to disable the secure boot before using the RECOVERY MEDIA.  I thought I read that somewhere, but I was afraid to. Thanks.

This [Secure boot Disabled - Legacy mode Enabled]  is necessary only if you fail to boot from disc 1, disc 2, etc...

 

If you reached 74% of the status of disc2, Secure boot was not the root cause.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎10-10-2016 12:33 AM

HP Recommended

I sent Computer Surgons an e-mail, waiting for them to respond. I do not have an external Hard Drive.  HDD test passed. I will try to clean the eye tomorrow and also see what they say. I can send it to them and have them do it free of charge, Just have to pay shipping there and back. I just thought I try myself to save time.  🙂

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‎10-10-2016 12:37 AM

HP Recommended

Thank you, once again. I hope I'm not being a pain. It just seems, I'm always coming to a bump in the road. I do  appreciate the help and suggestions.  🙂

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‎10-10-2016 12:43 AM

HP Recommended

Don't worry. My pleasure. YAW:smileyhappy:

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎10-10-2016 06:28 PM

HP Recommended

O.K., I tried the discs again today. I can hear them spinning, pretty fast,  but as soon it reached 74% again, it sounds like it slowed down alot, can barely hear it.

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‎10-10-2016 07:07 PM

HP Recommended

I'm also doing the Long DST test now, just to see. It's gotta be faulty disc but computer surgeons did not respond back, as of yet. UUUgggggghhhhhhhh.....lol

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‎10-11-2016 03:33 PM

HP Recommended

Update: Hard Drive (4 hr. test) passed! Yay!, I Installed it correctly.  Computer Surgeons is sending me new discs, in case these are faulty(they just have to be), But when I install the first disc, I can hear it spinning, then I insert disc 2 and at 74% complete, it slows way down, and doesn't go any further. Ugh!!!

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‎10-11-2016 04:02 PM

HP Recommended

Thanks for the update.

 

Please, keep me posted.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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