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55 50 1 13
Message 11 of 27
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One more question, Should I or do I need to disable the secure boot before using the RECOVERY MEDIA.  I thought I read that somewhere, but I was afraid to. Thanks.

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Message 12 of 27
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Although less likely, yes it can be scratched. It may have arrived faulty - e.g. some files failed to get written during its initial creation. It might have been a wrong one sent to you. etc...etc.... I am  just speculating as I am not in front of the PC but all possible reasons are mentioned above.

Did you contact the supplier for a new set of discs ? Did you check and attempt to clean your DVD reader? Did you try to try with external DVD ?

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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Message 13 of 27
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@geegeesgirl wrote:

One more question, Should I or do I need to disable the secure boot before using the RECOVERY MEDIA.  I thought I read that somewhere, but I was afraid to. Thanks.


This [Secure boot Disabled - Legacy mode Enabled]  is necessary only if you fail to boot from disc 1, disc 2, etc...

 

If you reached 74% of the status of disc2, Secure boot was not the root cause.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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55 50 1 13
Message 14 of 27
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I sent Computer Surgons an e-mail, waiting for them to respond. I do not have an external Hard Drive.  HDD test passed. I will try to clean the eye tomorrow and also see what they say. I can send it to them and have them do it free of charge, Just have to pay shipping there and back. I just thought I try myself to save time.  🙂

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55 50 1 13
Message 15 of 27
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Thank you, once again. I hope I'm not being a pain. It just seems, I'm always coming to a bump in the road. I do  appreciate the help and suggestions.  🙂

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Message 16 of 27
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Don't worry. My pleasure. YAW:smileyhappy:

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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Message 17 of 27
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O.K., I tried the discs again today. I can hear them spinning, pretty fast,  but as soon it reached 74% again, it sounds like it slowed down alot, can barely hear it.

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Message 18 of 27
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I'm also doing the Long DST test now, just to see. It's gotta be faulty disc but computer surgeons did not respond back, as of yet. UUUgggggghhhhhhhh.....lol

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Message 19 of 27
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Update: Hard Drive (4 hr. test) passed! Yay!, I Installed it correctly.  Computer Surgeons is sending me new discs, in case these are faulty(they just have to be), But when I install the first disc, I can hear it spinning, then I insert disc 2 and at 74% complete, it slows way down, and doesn't go any further. Ugh!!!

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Message 20 of 27
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Thanks for the update.

 

Please, keep me posted.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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