Cracked Version

[Jpusandeep]

Sir i am an user of H.P, hereby to arise a situation with my laptop, recently it was diagnosed by wifi problem in which a local laptop store dealer installed a cracked version into my existing original version of windows 10 single home language, i wanted to ask you that is it possible to bring back to original version, if it is please help with this situation as soon as possible sir, the local laptop dealer said that if you update it your laptop will take much time to boot, so i took no risk to perform any action to it sir.

[iomare]

Hi,

You can reinstall Windows 10 on the notebook and it will activate automatically once installed and connected to the internet as the product key is in the firmware of the machine. Here is a small guide.

Download media creation tool from Microsoft on PC , run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and  turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

Choose custom install and delete all partitions. Install in unallocated space.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-14-am100-notebook-pc/12499234/model/13958559/product-info

Hope it helps,

David

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[Paul_Tikkanen]

Hi, @Jpusandeep 

Your notebook should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will install the original W10, the drivers and the software that came with your notebook.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205