Crashing entering sleep mode (black screen; never goes to sleep; shuts down in a 3-4 minutes)

[Zytos1]

My HP Pavilion 15-cw0xxx crashes upon trying to enter sleep mode in Windows 10.  The screen goes back, but the power LED never blinks.  Fans keep running and the computer remains on.  The computer will finally power off after 5 minutes or so.  The only solution is to hard power down (holding down power button).

It appears a driver is malfunctioning and preventing sleep, per the following from the memory dump file:

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.

The full dump debug file is below.  Any ideas?

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 17763 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff802`79aaf000 PsLoadedModuleList = 0xfffff802`79eca5d0
Debug session time: Sat Jun 22 13:01:49.696 2019 (UTC - 4:00)
System Uptime: 0 days 0:06:19.440
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....
Loading User Symbols

Loading unloaded module list
.........
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`79c62ef0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffff9904`8da378a0=000000000000009f
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffc50bb78dc060, Physical Device Object of the stack
Arg3: ffff99048da378d0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffc50bc116f9a0, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffc50b`b567a040

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 3

    Key  : Analysis.Elapsed.Sec
    Value: 8

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 71


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER:  HP

SYSTEM_PRODUCT_NAME:  HP Pavilion Laptop 15-cw0xxx

SYSTEM_SKU:  3JE82AV

BIOS_VENDOR:  AMI

BIOS_VERSION:  F.24

BIOS_DATE:  02/19/2019

BASEBOARD_MANUFACTURER:  HP

BASEBOARD_PRODUCT:  84E7

BASEBOARD_VERSION:  99.20

DUMP_TYPE:  1

BUGCHECK_P1: 3

BUGCHECK_P2: ffffc50bb78dc060

BUGCHECK_P3: ffff99048da378d0

BUGCHECK_P4: ffffc50bc116f9a0

DRVPOWERSTATE_SUBCODE:  3

FAULTING_THREAD:  ffffc50bb567a040

CPU_COUNT: 8

CPU_MHZ: 7cc

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 11

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_SESSION_HOST:  LAPTOP-9OQTPE2F

ANALYSIS_SESSION_TIME:  06-22-2019 13:13:55.0157

ANALYSIS_VERSION: 10.0.18869.1002 amd64fre

LAST_CONTROL_TRANSFER:  from fffff80279c69aa6 to fffff80279c6a0f2

STACK_TEXT:  
ffff9904`8da1ae10 fffff802`79c69aa6 : 00000000`00000000 fffff802`79bab674 ffffb101`455e2180 ffffb101`45a40180 : nt!SwapContext+0x372
ffff9904`8da1ae50 fffff802`79b88f47 : ffffc50b`b567a040 00000000`00000000 ffffb101`45a50200 00000000`00000000 : nt!KiSwapContext+0x76
ffff9904`8da1af90 fffff802`79b88a78 : ffffc50b`b567a040 fffff802`00000000 00000000`00175e24 00000000`00989600 : nt!KiSwapThread+0x297
ffff9904`8da1b050 fffff802`79b802d0 : ffffc50b`b567a000 ffffc50b`00000000 ffff9904`00000002 00000000`e227f0f7 : nt!KiCommitThreadWait+0x508
ffff9904`8da1b0f0 fffff802`8aae5602 : ffffc50b`ba48f2f0 fffff802`79b34282 ffff9904`8da1b198 00000000`00000002 : nt!KeDelayExecutionThread+0x530
ffff9904`8da1b170 fffff802`84122cdd : 0818084c`084c0880 ffff9904`8da1b820 00000000`00000004 00000000`00000004 : amdacpbus+0x25602
ffff9904`8da1b770 fffff802`84122a09 : 00000000`00000004 ffff9904`8da1b870 00000000`00000004 ffffc50b`b7ee08b0 : Wdf01000!FxPkgPnp::PowerGotoDxIoStopped+0x2bd [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 2866] 
ffff9904`8da1b800 fffff802`841217e6 : ffffc50b`b7ee08b0 00000000`00000000 00000000`0000031c fffff802`841aa518 : Wdf01000!FxPkgPnp::PowerGotoDNotZeroIoStopped+0x9 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 2719] 
ffff9904`8da1b830 fffff802`84120bac : ffffc50b`b7ee0ab0 ffff9904`00000000 ffffc50b`b7ee0a88 00000000`00000000 : Wdf01000!FxPkgPnp::PowerProcessEventInner+0x1f6 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1557] 
ffff9904`8da1b9a0 fffff802`8411fc0c : 00000000`00000000 ffff9904`8da1bb00 ffff9904`8da1bbe0 ffff9904`8da1bad0 : Wdf01000!FxPkgPnp::PowerProcessEvent+0x15c [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1338] 
ffff9904`8da1ba40 fffff802`84112ef3 : ffffc50b`b7ee08b0 005c0072`00650076 00610064`006d0061 00750062`00700063 : Wdf01000!FxPkgFdo::_DispatchSetPower+0xbc [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 120] 
ffff9904`8da1ba90 fffff802`84111b72 : ffffc50b`c116f9a0 ffffc50b`ba48f000 ffffc50b`c116f9a0 ffff9904`8da1bbe0 : Wdf01000!FxPkgPnp::Dispatch+0xb3 [minkernel\wdf\framework\shared\irphandlers\pnp\fxpkgpnp.cpp @ 745] 
ffff9904`8da1bb00 fffff802`79c1a826 : ffff9904`8da1bbe0 ffffc50b`c116f9a0 00000000`00000000 ffffc50b`b7ebedc0 : Wdf01000!FxDevice::DispatchWithLock+0x112 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430] 
ffff9904`8da1bb60 fffff802`79aecb35 : ffffc50b`b567a040 fffff802`79c1a600 00000000`00000000 00000000`00000080 : nt!PopIrpWorker+0x226
ffff9904`8da1bc10 fffff802`79c6a35c : ffffb101`455e2180 ffffc50b`b567a040 fffff802`79aecae0 80b765fe`8cf765fa : nt!PspSystemThreadStartup+0x55
ffff9904`8da1bc60 00000000`00000000 : ffff9904`8da1c000 ffff9904`8da16000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c


STACK_COMMAND:  .thread 0xffffc50bb567a040 ; kb

THREAD_SHA1_HASH_MOD_FUNC:  b80c9f76be74e3cf4d55ed19aeacc71b6b1c4b3b

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  7e8882e3959405047e5611fcb56d01b22d65637e

THREAD_SHA1_HASH_MOD:  7cf8cff9783fd18060e407a37e593a8676471980

FOLLOWUP_IP: 
amdacpbus+25602
fffff802`8aae5602 8a83b0040000    mov     al,byte ptr [rbx+4B0h]

FAULT_INSTR_CODE:  4b0838a

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  amdacpbus+25602

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: amdacpbus

IMAGE_NAME:  amdacpbus.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5b966605

BUCKET_ID_FUNC_OFFSET:  25602

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_amdacpbus!unknown_function

BUCKET_ID:  0x9F_3_POWER_DOWN_amdacpbus!unknown_function

PRIMARY_PROBLEM_CLASS:  0x9F_3_POWER_DOWN_amdacpbus!unknown_function

TARGET_TIME:  2019-06-22T17:01:49.000Z

OSBUILD:  17763

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  1997-06-17 13:06:04

BUILDDATESTAMP_STR:  180914-1434

BUILDLAB_STR:  rs5_release

BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME:  2276

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_amdacpbus!unknown_function

FAILURE_ID_HASH:  {2905a6ed-d3c0-98b7-7a26-a007e73f43aa}

Followup:     MachineOwner
---------

[Riddle_Decipher]

@Zytos1 Welcome to HP Forums Community!

I suggest the below steps:
 

1. Hold the power button for at least five seconds to turn off the computer.  

2. Turn on the computer and immediately press the F11 key repeatedly, about once every second. Choose Language  

3. In Windows RE (Recovery Environment), click Troubleshoot.  

4. Click Advanced options.  

5. Click Startup Settings and Click the Restart button. 

6. You can press 4 number key to enter Safe Mode (Enable safe mode)  

7. After you enter Safe Mode, follow steps below to uninstall the problematic drivers.  

8. Press Win + R (Windows key and R key) at the same time. A Run dialog will appear.  

9. Type devmgmt.msc in the run box and click OK button.  

10. Expand the category and find the devices with a yellow sign.  

11. Right click on the problem device and Click Uninstall.

12. After uninstalling the drivers, restart Windows. 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Zytos1]

Thanks for the reply.  These steps did not help.  Please let me know if you have any other ideas.  Does the debug report in my first message help identify the driver that is crashing the system?

[sandytechy20]

@Zytos1

I would suggest here is to run an extensive system test from F2.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

If the test passes, update Bios, Chipset and Graphics card drivers using HP Support assistant.

Refer this HP document for the steps to use HPSA:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Zytos1 · Accepted solution]

I fixed the problem by downloading and installing the latest AMD Ryzen driver package (specifically, the Auto Detect and Install option).  One of the components installed was the AMD Audio CoProcessor, which is found under "System devices" in Device Manager.  A part of this component appears to be amdacpbus.sys, which per the memory.dmp file, was complicit in crashing my system when trying to sleep due to some power-down problem.  I believe it was the reinstallation of AMD Audio CoProcessor that fixed the problem.  My laptop can now sleep without crashing.

Thanks.

[sandytechy20]

@Zytos1

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.