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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- DPC errors in 8.1 Windows along with IRQL not eaualn and fin...

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07-25-2019 07:31 AM
For the past month or so I have received the Blue Screen and shut down of Windows 8.1 with these messages: 1) DPC Watchdog Violation, 2) IRQL Not Equal, and 3) Attempted Switch From DPC. This last one is now the most common, possibly because I upgraded every driver known to mankind, although today I received 5 times the #2 choice. About to throw this laptop in the garbage with all of the time it is taking me to reboot, reboot, etc I use Firefox for browser and seems that most of the shutdowns are with this browser, but I now run in safe mode and still shutdowns occur. Windows and all drivers are up to date at this time. I understand this is a common problem with Windows 8.1 and 10 so why doesn't MS release a bug fig to eliminate DPC altogether??? Maybe best to buy a new laptop with fresh software and drivers and not to waste more time (over 50 hours this past week) to try and fix this DPC problem.
07-27-2019 02:22 PM
I would suggest you run a System Test from F2 to confirm the Hardware Functionality and also let me know if the Notebook shuts down during the Extensive Test
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests
If all the Tests pass, please perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c03546603
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee