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Sapient
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DPTF error event id 256

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HP Envy
Microsoft Windows 8.1 (64-bit)

I am getting a DPTF error in my event viewer with the event id 256.

 

Searching Google I find an Intel forum that directs computer users to contact their computer's manufacturer.

 

So, what is HP's solution to this error or is there one?

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Sparkles1
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Hi @Sapient,

 

Thank you for your inquiry, I will do my best to help!

 

I grasp that you are getting the error " DPTF error in my event viewer with the event id 256". When you googled the error you found a post in the Intel forum which said to contact the vendor. What is your precise model of Envy notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? Have you done all the Windows updates? Have you run the HP Support Assistant to aid with the recommended HP updates?  Please let me  know if this helped. 

 

To help visitors and members alike find solutions that have helped others, please consider selecting "Accepted Solution"on the post that resolves your difficulty. This will give it more visibility and make it easier to find. Please consider clicking the "Thumbs Up Icon" below to say thanks for assisting you.

Sparkles1

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Sapient
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Model #:  17t-n000

 

Serial #:  (removed content)

 

Product #:  L3T35AV

 

I have run HP Support Assistant and everything was up to date.

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terryphotos
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Me too. Many times a day. This is a new computer! I cannot trust it for work.
 
Intel(R) Dynamic Platform and Thermal Framework       ESIF(8.1.10605.221) TYPE: ERROR DPTF Build Version: 8.1.10605.221 DPTF Build Date: Oct 23 2015 12:24:15 Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 673 Executing Function: PolicyBase::takeControlOfOsc Message: Failed to acquire OSC: Failure during execution of _OSC: DPTF Build Version: 8.1.10605.221 DPTF Build Date: Oct 23 2015 12:24:15 Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 473 Executing Function: EsifServices::primitiveExecuteSet Message: Error returned from ESIF services interface function call Participant: NoParticipant Domain: NoDomain ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93] ESIF Instance: 255 ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202] Policy: Critical Policy [1]
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halflifecrysis
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Same here 17T W000

 

Log Name: Application
Source: DPTF
Date: 7/1/2017 2:07:43 PM
Event ID: 256
Task Category: GENERAL
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-24QI4UMP
Description:
Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.2.11000.2996) TYPE: ERROR MODULE: DPTF TIME 12765 ms

DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 989
Executing Function: PolicyBase::takeControlOfOsc
Message: Passive Policy 2: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 472
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DPTF" />
<EventID Qualifiers="0">256</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-07-01T18:07:43.684221600Z" />
<EventRecordID>9405</EventRecordID>
<Channel>Application</Channel>
<Computer>LAPTOP-24QI4UMP</Computer>
<Security />
</System>
<EventData>
<Data>Intel(R) Dynamic Platform and Thermal Framework</Data>
<Data>ESIF(8.2.11000.2996) TYPE: ERROR MODULE: DPTF TIME 12765 ms

DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 989
Executing Function: PolicyBase::takeControlOfOsc
Message: Passive Policy 2: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 472
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


Policy: Passive Policy 2 [2]
</Data>
</EventData>
</Event>

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halflifecrysis
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http://en.community.dell.com/support-forums/mobile-devices/f/4586/t/19612071

 

 

The above thread, Dell says it's normal. 

 

Do I buy the answer? Not really, either way HP should fix it. 

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del_monte
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Hi

 

I know this problem occured on Win 8.1, but I had (or produced) the same Error on Win 10 and was able to resolve it:

While tampering with Windows Services I suddenly got this DPTF Error 256 to pop up in the Event Viewer at startup. After some trial and error i was able to identify the culprit.

AGAIN, I AM NOT SURE IF THIS WORKS ON WIN 8.1, I AM RUNNING WIN 10.

 

In short, make sure the following Services are set to defaults as follows:

Connected Devices Platform Service -> Automatic

Connected Devices Platform User Service_xyz -> Automatic

Network Connection Broker -> Manual

'Connected Devices Platform Service' depends on 'Network Connection Broker'.

 

If you cannot change the Service States in the Services Setting Page, there is an alternate solution to activate services via registry: https://www.sevenforums.com/tutorials/2495-services-start-disable.html#option4

 

Peace

del

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