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- DPTF error event id 256

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10-11-2016 05:11 PM
I am getting a DPTF error in my event viewer with the event id 256.
Searching Google I find an Intel forum that directs computer users to contact their computer's manufacturer.
So, what is HP's solution to this error or is there one?
10-13-2016 01:26 PM
Hi @Sapient,
Thank you for your inquiry, I will do my best to help!
I grasp that you are getting the error " DPTF error in my event viewer with the event id 256". When you googled the error you found a post in the Intel forum which said to contact the vendor. What is your precise model of Envy notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? Have you done all the Windows updates? Have you run the HP Support Assistant to aid with the recommended HP updates? Please let me know if this helped.
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12-17-2016 11:12 AM
07-01-2017 12:10 PM - edited 07-01-2017 12:11 PM
Same here 17T W000
Log Name: Application
Source: DPTF
Date: 7/1/2017 2:07:43 PM
Event ID: 256
Task Category: GENERAL
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-24QI4UMP
Description:
Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.2.11000.2996) TYPE: ERROR MODULE: DPTF TIME 12765 ms
DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 989
Executing Function: PolicyBase::takeControlOfOsc
Message: Passive Policy 2: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 472
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]
Policy: Passive Policy 2 [2]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DPTF" />
<EventID Qualifiers="0">256</EventID>
<Level>2</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-07-01T18:07:43.684221600Z" />
<EventRecordID>9405</EventRecordID>
<Channel>Application</Channel>
<Computer>LAPTOP-24QI4UMP</Computer>
<Security />
</System>
<EventData>
<Data>Intel(R) Dynamic Platform and Thermal Framework</Data>
<Data>ESIF(8.2.11000.2996) TYPE: ERROR MODULE: DPTF TIME 12765 ms
DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 989
Executing Function: PolicyBase::takeControlOfOsc
Message: Passive Policy 2: Failed to acquire OSC: Failure during execution of _OSC:
DPTF Build Version: 8.2.11000.2996
DPTF Build Date: Aug 10 2016 11:44:33
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 472
Executing Function: EsifServices::primitiveExecuteSet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]
Policy: Passive Policy 2 [2]
</Data>
</EventData>
</Event>
07-01-2017 01:00 PM
http://en.community.dell.com/support-forums/mobile-devices/f/4586/t/19612071
The above thread, Dell says it's normal.
Do I buy the answer? Not really, either way HP should fix it.
12-09-2017 05:42 PM
Hi
I know this problem occured on Win 8.1, but I had (or produced) the same Error on Win 10 and was able to resolve it:
While tampering with Windows Services I suddenly got this DPTF Error 256 to pop up in the Event Viewer at startup. After some trial and error i was able to identify the culprit.
AGAIN, I AM NOT SURE IF THIS WORKS ON WIN 8.1, I AM RUNNING WIN 10.
In short, make sure the following Services are set to defaults as follows:
Connected Devices Platform Service -> Automatic
Connected Devices Platform User Service_xyz -> Automatic
Network Connection Broker -> Manual
'Connected Devices Platform Service' depends on 'Network Connection Broker'.
If you cannot change the Service States in the Services Setting Page, there is an alternate solution to activate services via registry: https://www.sevenforums.com/tutorials/2495-services-start-disable.html#option4
Peace
del