DRIVER_PNP_WATCHDOG

[Ramil_Mukhtar]

When I boot up my laptop, a black screen pops up with an infinite loading loop. It has been like that for more than 5 hours. Sometimes, It also shows a black screen of death ( Image provided below ). My Laptop's Model is: "HP Spectre x360".

[ub6424]

Hello @Ramil_Mukhtar 

Sorry to hear that you are having problems ... 

(1) What did you do before this happens ? Windows Update ? Please explain

(2) Please follow exactly:

HP PCs - Computer does not boot or start

https://support.hp.com/id-en/document/ish_3974055-3873564-16

Section [ 5 Reset the computer when Windows does not start normally ]

Please report your results

best regards

---

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[Ramil_Mukhtar]

Thanks a lot for your prompt feedback.

1) I updated my OS from Windows 10 to Windows 11 and everything was working normally for several days. But today the laptop switched off and when I started it again I saw only the HP logo and message "Please wait". After several minutes the black screen of death appeared as in the photo below. Then after a couple of seconds the system restarts and again there is HP logo and "Please wait" on the screen. 

[ub6424]

Hello @Ramil_Mukhtar 

So please follow what I have written to you.

Please report your results

best regards

---

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             ⌨️

[Ramil_Mukhtar]

I tried everything. Nothing helps:-(

[ub6424]

Hello @Ramil_Mukhtar 

Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results ( report, pictures, error messages ... )

best regards

---

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[Ramil_Mukhtar]

I tried it many times. As you can see from the photo below it opens Version 2.2.1.0 and not version 7.3.0.0. So in my case I even do not have a menu Symptom Test or System Test.

[ub6424]

Hello @Ramil_Mukhtar 

ok, just do all tests here:

See the mark

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[Ramil_Mukhtar]

Please see below the results of all tests:

[ub6424]

Hello @Ramil_Mukhtar 

Hardware looks good ✅

No do this:

HP PCs - Computer does not boot or start

https://support.hp.com/id-en/document/ish_3974055-3873564-16

===>>> Section [ 5 Reset the computer when Windows does not start normally ]

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️