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‎03-26-2025 03:45 PM

HP Recommended
Product: HP DeskJet 4130e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

get error status message when connecting

Reply
1 REPLY 1

‎03-28-2025 09:11 AM

HP Recommended

Hi @Malaville,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Ensure Both Devices are Powered On:

  • Ensure that the HP DeskJet 4100e printer and ASUS notebook are properly powered on.

2. Check Wireless Network:

  • Make sure both the printer and notebook are connected to the same Wi-Fi network.

3. Restart Devices:

  • Restart both the printer and notebook.
  • Turn the printer off and then on again.
  • Restart your ASUS notebook.

4. Update Printer and notebook Drivers:

  • Go to the HP DeskJet 4100e Support Page.
  • Download and install the latest printer drivers compatible with Windows 11.
  • Ensure your ASUS notebook has the latest drivers. Visit the ASUS support page to download and install the latest network drivers.

5. Re-connect Printer to Wi-Fi:

  • On the printer’s control panel, go to Settings > Network Setup > Wireless Settings.
  • Use the Wireless Setup Wizard to reconnect the printer to your Wi-Fi network.

6. Check Printer Status:

  • Ensure the printer is set as the default printer on your ASUS notebook.
  • Go to Control Panel > Devices and Printers.
  • Right-click on the HP DeskJet 4100e > Set as Default Printer.

7. Use HP Smart App:

  • Download the HP Smart App on your ASUS notebook.
  • Use the app to manage the printer, run setup, and troubleshoot any issues.

8. Run HP Print and Scan Doctor:

9. Re-install Printer:

  • Uninstall the printer drivers from your ASUS notebook.
  • Visit the HP DeskJet 4100e support page to download and install the latest drivers.
  • Follow the instructions to re-install the drivers and set up the printer again.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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