Device shuts down if battery runs out, won't charge or turn on for days afterwards

[robyn_grace]

Hi there.

When the battery on my device runs out (sometime's I'm unaware as this might happen while it's in sleep mode), it shuts down and won't charge. When it's in this state, I press the power button the amber light flashes next to the charging port. And when I plug in the charger it doesn't come on as a constant amber light either (which is what normally happens when charging). I then have to wait about 3 days until the amber light no longer flashes when I press the power button, and at this point I know I can now put the charger in and the device will power up and turn on.

This is SO frustrating and leaves me without my laptop for 3 days (particularly annoying when I have assignments to write!).

It seems to me it's going into some protective hibernation mode or something?

Would love some advise if this there is something I can do to avoid this or a setting I can change.

Thanks!

[IT_WinSec]

Hello @robyn_grace 

Welcome to the HP Support Community.

I am sorry about the issues you experience.

Try updating the BIOS/UEFI

Both UEFI and BIOS are low-level software/firmware that starts when you boot your PC before booting your operating system [Windows], but UEFI is a more modern solution. Sometimes, an update may resolve issues with the Sleep mode.

• HP has created an official article in regards to how to update your BIOS/UEFI >> https://support.hp.com/in-en/document/c00042629
• If you use Elite x2 1012 G2, the latest BIOS version is this one >> https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101337.exe
• This update has been released in February 2020 (just 3 months ago) and has lots of fixes and improvements including a charging one >> https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g2/15257609/swItemId/ob-...

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Let me know if you managed to update your BIOS/UEFI.

If you did it successfully, but you still face issues, follow this TKB article for other suggestions >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/HP-laptops-Sleep-mode-issues-in-Windows-10/ta...

Looking forward to your reply/update