Diagnostic check hard disk failure with 24 digit code

[Shiyouka]

Hello.  This problem has occurred since a long time but I never get the time to work on it especially since I rarely use it now. After booting up, I will see the screen where it tells me something wrong with my HDD. And when I try to run the diagnostic test, I will get the 24 digit code and telling me to contact HP for further information.

Here is the code: UBR3VG-987AB4-MFPW3G-618303

Any help is much appreciated. Also sorry for my English. Thanks for your time reading this c:

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

UBR3VG-987AB4-MFPW3G-618303

OK

XXXXXXXXXX

12/21/20

305

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

You will need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

Maintenance and Service Guide HP Pavilion 15 Laptop PC

After you replace the drive, you can reinstall W10 by making a bootable USB recovery drive using the HP cloud recovery tool.

Here is an info link for how to use that utility...you will need to have access to another Windows PC running W7 64 bit or newer, and a 32 GB USB flash drive.

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support