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‎05-12-2020 06:41 AM

HP Recommended
Product: Pavilion

My laptop is fairly new and only has about 6 months use on it. My warranty expired Dec 3rd a few months ago. Literally right after that I did HPs stupid assistant recommended updates and it crashed my laptop. The hard drive and motherboard are now garbage 😡. I can't get through to a human and yes I tried virtual chat with agent to create a ticket to talk to human and still nothing!! HP needs to help me because now I'm out of a laptop because of their stupid updates!!!!!!! What now??

1 REPLY 1

‎05-12-2020 09:41 AM

HP Recommended

@JessicaNeedsHel, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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