Did not start correctly

[elmarcano]

My notebook ran into a cycle and won't start. It goes round and always ends at the Automatic repair screen with the message " Your PC did not start correctly"

[EmeraldAvenger · Accepted solution]

Hey @elmarcano, 

Before I provide troubleshooting documentation for you to use, I would like to take a minute to welcome you to the HP Support Community!

Note: please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.

Do you have any beep codes or blinking LED lights?

If you do have blinking Caps Lock or Num Lock LED's, how many times does it blink in each interval? 

Have you done a BIOS reset?

Have you tried performing a hard reset?

If the computer is on, do you hear the fan running? 

If the computer is on, but the display remains blank, please see Computer Starts but Screen Remains Blank.

Do you have Recovery Discs?

You also mentioned that you see, " Your PC did not start Correctly". You can try to repair your Notebook PC by doing a Refresh:

• Click Advanced Options
• Click Troubleshoot
• Click Reset this PC
• Click Keep Files

Once that is done, please see if you can get into your Operating System. If not, you can only fix the issue by performing a system recovery, which may, unfortunately, erase your data. This YouTube video can show you the troubleshooting steps involved. 

Please NOTE: You may lose your files on your Notebook. The Command Prompt File Copy option may not work for you when reloading the Operating System. 

If you require further assistance, I would be more than happy to help! Please let me know the detailed answers/results of the troubleshooting provided above. If this reply resolvesyour issue, please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button at the bottom of this post. 

To simply say thanks, please click the Thumbs up below! 

Thanks for joining the HP Support Community!

Have a great day! 

[elmarcano]

Thank you for your reply, at the end it was the only option I found viable, I had to do a system recovery and place it back to the factory

[elmarcano]

condition. Anyways there was no important data I hahave lost, it is my 9 yrs old dauther's pc and she didn't mind loosing some youtube videos. 😉
Thanks again, this forum is awesome!

[EmeraldAvenger]

Yay! Oh no problem! It was my pleasure to help! 

I am glad that you were able to fix the Notebook. Thankfully there was not much on it that you needed to back up first. For future reference, if there is something your daughter does want to keep, you can refer to the documents in my previous post to back those files up.  

If you need assistance in the future, the Forums community will be here 🙂

Take care!