Disk missing in Windows 11 image recovery option

[Askkonik]

Good morning. I have a problem with reinstalling the system. My disk died, I bought a new one, it is detected in the BIOS, but there are no disks during installation. What should I do? Do I need to activate the disk somewhere? Format ? I'm asking for help

[tk_srq · Accepted solution]

@Askkonik,

You need to supply Intel RST storage controller driver to the Windows installer so that it can detect the storage drive to install Windows on.

You can follow the steps below to complete the Windows installation. 

1. Use a Windows installation usb drive created with Microsoft media creation tool (an ISO file-based installation usb drive tends to cause errors during the IRST driver installation).

2. Download Intel RST driver from the link below. Run it as administrator and follow on screen instructions to start driver extraction process.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

3. Go to C:\SWSetup\sp146929. Double click the folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.

4. Connect the usb drive to the notebook and boot the system from the usb drive. When you are asked where to install Windows, click on Load Driver. Click on Browse and click the usb drive in the window that opens. Click the F6 folder then OK.

5. Two IRST drivers may be displayed. Select either one then click Ok.

6. The 1 TB hard drive and 512 GB M.2 NVMe SSD now should be displayed. Select the M.2 disk and click Next to proceed the installation.