cancel
Showing results for 
Search instead for 
Did you mean: 
Anthony29
New member
2 1 0 0
Message 1 of 4
244
Flag Post

Solved!

Disk one of recovery media corrupt

HP Recommended
HP Notebook - 15-ay103dx
Microsoft Windows 10 (64-bit)

Made a set of recovery dvd's after the purchase of my laptop and recently went to check them out and disk one comes up with a read error and has no files on it. Disks three and four read properly and have files located on them. I went to create another set but am unable to do so because I have already made a set. Is there a fix for this issue? I am not sure why the other disks read but not the fisrt one?

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
130,012 120,189 19,672 30,064
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Unfortunately, there isn't.

 

However, you can clean install W10 for free as follows...

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay100-Notebook-PC/12499456/model/15747450

 

Or, you can purchase W10 recovery media for your model from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-15-ay100-Notebook-PC/12499456/model/15747450/softwareitem...

0 Kudos
Anthony29
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank You!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
130,012 120,189 19,672 30,064
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation