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‎01-03-2019 04:39 PM

HP Recommended
Product: HP Notebook - 15-ay103dx
Operating System: Microsoft Windows 10 (64-bit)

Made a set of recovery dvd's after the purchase of my laptop and recently went to check them out and disk one comes up with a read error and has no files on it. Disks three and four read properly and have files located on them. I went to create another set but am unable to do so because I have already made a set. Is there a fix for this issue? I am not sure why the other disks read but not the fisrt one?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2019 06:25 PM

HP Recommended

Hi:

 

Unfortunately, there isn't.

 

However, you can clean install W10 for free as follows...

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay100-Notebook-PC/12499456/model/15747450

 

Or, you can purchase W10 recovery media for your model from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-15-ay100-Notebook-PC/12499456/model/15747450/softwareitem...

View solution in original post

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
Was this reply helpful? Yes No
3 REPLIES 3

‎01-03-2019 06:25 PM

HP Recommended

Hi:

 

Unfortunately, there isn't.

 

However, you can clean install W10 for free as follows...

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

You can also save the W10 ISO file instead of making the bootable USB flash drive installer, and burn it to a DVD using the tool I zipped up and attached below if you would rather use a DVD to reinstall W10.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-ay100-Notebook-PC/12499456/model/15747450

 

Or, you can purchase W10 recovery media for your model from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-15-ay100-Notebook-PC/12499456/model/15747450/softwareitem...

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
Was this reply helpful? Yes No

‎01-05-2019 05:45 AM

HP Recommended

Thank You!

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‎01-05-2019 06:43 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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