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‎08-06-2025 05:43 AM - edited ‎08-06-2025 05:45 AM

HP Recommended

Hi, I was updating my system recently to Windows 11: 24H2. What happened here was that right after the update (I used an ISO to do so by running the setup.exe file within) my system failed to boot saying that the system has a disk read error. Press Ctrl+Alt+Del to restart. I had tried basically everything through the BIOS. The long and short disk check from the HP System Diagnostics simply said that the drive was "NOT AVAILABLE". I would really like some insight on this. I will say that I am achieving every single requirement to use 24H2, and that includes having an i3 or above processor, albeit this information might be irrelevant.

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1 REPLY 1

‎08-07-2025 09:38 AM

HP Recommended

@mooningly, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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