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Does not charge, I replaced battery, did not help

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HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

I am trying to get some help, but HP is useless, since my laptop is out of warranty apparently.  I am happy to pay them, if only they could actually help.  

 

computer stopped charging, thought battery problem, so got a new battery, the battery would not charge, and after the new battery ran out of charge, the laptop is dead.  I tried updating BIOS etc. it appears to be a software problem, since the light is not coming on when I plug the charger and sometimes it used to charge before, but now it is completely dead. I think it is some BIOS something, connect to windows update, tried looking up fora, saw some mentions of such problems , but no realistic solution. I cannot buy another battery just so I can run the computer and get data etc. off before trashing the computer. 

 

 

there must be another way ?    why is there no one from HP helping, I cannot be the only one with such a problem.

 

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HP Support Agent
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@ravimssm

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you checked with an alternate charger? (If available)

Is the computer powering on only with the charger? (Disconnecting the battery completely)

 

Meanwhile, I recommend you follow steps 1 and 2 from the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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I checked with alternate chargers, no dice , and all chargers work with other devices so not an adapter problem.

 
So it looks like something in software,
Before it completely died I managed to also update the BIOS, but that did not help, or made things worse as the computer died now after the battery discharged
 
The light on side used to come on orange, then it started being white, now it lights up briefly, sometimes red sometimes orange but dies shortly  thereafter and does not turn on. I even disconnected battery, does not help

 

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HP Support Agent
HP Support Agent
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@ravimssm

 

I recommend you contact support and check the available service options for your computer as it looks like a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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