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‎11-13-2019 03:56 PM

HP Recommended
Product: Operating System F30
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have this brand new PC but i screwed it up quickly. I bought Gta 4 from Steam and downloaded it . Everything was okay but when i downloaded the Gta 4 complete edition also it popped up something like "Remove Windows Live" and i quickly clicked "Remove". Then i was looking for ways to download Windows Live and Google made me go in "Recovery Manager" and "Program Reinstallation". It started reinstalling but i wasnt sure what that is so i turned my PC off and since then when i turn it on it pops "Please download operating system from your hard disk " and i only have 4 options like Exit, Language , Hard disk test . Ive made all tests and waited 30 minutes each and nothing happened.

1 person had the same question
3 REPLIES 3

‎11-13-2019 04:09 PM

HP Recommended

Hi:

 

If you bought a new notebook, most likely it is supported by the HP cloud recovery client utility.

 

You can use that to create a bootable recovery drive to restore your hard drive.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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‎11-13-2019 05:05 PM

HP Recommended

Im sorrt but this wasnt very helpful.  My pc it wont even open to the desktop.  I get a black screen with a blue bar in the middle with 4 options that are pretty much Hard drive test and etc

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‎11-13-2019 05:31 PM

HP Recommended

I'm sorry too.

 

I guess I assumed that you would know that in order to use the cloud recovery client utility, you would need to have access to another working Windows PC.

 

I can't help you with how to get your PC working without a recovery drive.

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