DriveLock hard drive security state cannot be changed

[jcdugger]

Hi - DriveLock got installed on a laptop and, yes, I do have the password, no issues there.  I simply want to uninstall it (or not prompt my new user for the password).  When I go to BIOS, then the Security tab, then the Hard Drive Utilities arrow, I'm given two options.  One says "DriveLock/Automatic DriveLock" and the other says "DriveLock password on restart", which is checked but also GRAYED OUT (so I can't uncheck it).  So my only real option is the "DriveLock/Automatic DriveLock" option.  When I click on it, it prompts me to "select a drive".  I only have one drive listed...so I select it.  (SATA0: ST500LM-021-1KJ152).  It then gives me the message of: "The hard drive's security state cannot be changed.  Cycle power to manage DriveLock on this drive."  Huh?!  Cycle power?  Ok, done that, no help.  Any ideas?  Help, please!!

Thank you!

JD

[IT_WinSec · Accepted solution]

---

@jcduggerwrote:

Hi - DriveLock got installed on a laptop and, yes, I do have the password, no issues there.  I simply want to uninstall it (or not prompt my new user for the password).  When I go to BIOS, then the Security tab, then the Hard Drive Utilities arrow, I'm given two options.  One says "DriveLock/Automatic DriveLock" and the other says "DriveLock password on restart", which is checked but also GRAYED OUT (so I can't uncheck it).  So my only real option is the "DriveLock/Automatic DriveLock" option.  When I click on it, it prompts me to "select a drive".  I only have one drive listed...so I select it.  (SATA0: ST500LM-021-1KJ152).  It then gives me the message of: "The hard drive's security state cannot be changed.  Cycle power to manage DriveLock on this drive."  Huh?!  Cycle power?  Ok, done that, no help.  Any ideas?  Help, please!!

Thank you!

JD

---

Hi @jcdugger

Welcome to the HP Support forum. Thank you for posting.

I have an Elitebook nearby and I simulated your situation to assist you better. This happens because the PC was not fully started completely and the Drive Lock password was not previously entered.

In order to get the issue fixed and to manage DriveLock:

1. Please ensure your Windows starts completely.

2. Then, shut down the computer completely (no restart, no hibernation, no stand by).

3. Start the PC and immediately enter the DriveLock password

4. As soon as you enter the password, start tapping Esc repeatedly to start HP Startup menu

5. Enter BIOS (F10)

6. Go to Security tab and check if you will be able to manage the DriveLock then.

If this doesn't work, exit BIOS. Attempt loading Windows but during the OS start up, interrupt it by pressing and holding the POWER-ON button (press and hold it for about 5 seconds) until the computer powers off completely. Wait a few seconds, start it back on, enter the Drive Lock password and eventually load BIOS (F10).

You should then be able to manage (disable/enable DriveLock).

Let me know if this works for you and if this answered your query.

[jcdugger]

Hi - Thank you for the reply.  Yes, that worked...thank you!!!

JD

[IT_WinSec]

You are welcome !

[Zapri]

Thank's, its work.....

[S-Martin8]

Hi, I have the HP 6730b, and the above procedure does not work me. It's another solution to change or cancel the DriveLock password. Thanks.