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Locked

‎07-10-2022 05:32 AM

HP Recommended
Product: HP Pavilion - 14-ce0015ns
Operating System: Microsoft Windows 10 (64-bit)

HP Pavilion Notebook 14-ce0xxx

Processor: Intel Core i7-8550U CPU @ 1,80 GHz

RAM: 8GB

System Type: 64-bit OS

Windows 10 build 21h2

 

Sorry if this isn't in the right place. Deleted all usb devices from device admin and system restored only this one but finds no controler for it.

Can someone help? Please?

 

Error for USB Controller and Unknown Device: 

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver.

 

Hardware Ids for USB Controller:

PCI\VEN_8086&DEV_9D2F&SUBSYS_84BA103C&REV_21
PCI\VEN_8086&DEV_9D2F&SUBSYS_84BA103C
PCI\VEN_8086&DEV_9D2F&CC_0C0330
PCI\VEN_8086&DEV_9D2F&CC_0C03

Category:
1 REPLY 1

‎07-10-2022 07:18 AM

HP Recommended

Hi:

 

W10 is supposed to include the Intel and AMD USB 3 drivers, so there are no standalone W10 drivers you will find available.

 

You can try this W7 driver if you want and hope that works.  It has support for the hardware ID you posted.

 

This package contains the Intel USB 3.0 eXtensible Host Controller Driver for supported notebook models running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77082.exe

 

Below is a partial copy and paste of the driver setup information file which shows support for the hardware ID you posted.

 

[Manufacturer]
Intel(R) Corporation = Intel, NTAMD64.6.1, NTAMD64.6.2

[Intel.NTAMD64.6.2]
 

[Intel]

 

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_10
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_20
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_30
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_A12F&REV_31
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_00
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_01
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_09
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_10
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_11
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_20
%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_21

 

 

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