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‎04-26-2024 01:19 PM

HP Recommended

We provided IRST storage controller driver that was supposed to work on your Intel Core 12th gen processor. Apparently, the problem is not with IRST driver but with something else.

 

Are you by any chance using a Windows installation media created with Rufus with the ISO file? If so, please create and use a Windows installation usb drive with Microsoft Media Creation Tool.

 

If you still have the problem, your only other option will be to use HP Cloud Recovery Tool that creates a bootable Windows installation usb drive. You need a 32 GB usb drive to hold the installation media. You'll be prompted to provide your laptop's full product number when running the cloud recovery tool on another PC. You can find the product number on the bottom cover of the laptop. Please see this article for more info.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

Once installing Win11 Home you can upgrade to Pro from inside the Windows using this method.

Upgrade Windows Home to Windows Pro - Microsoft Support

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