Drivers disappeared on the software and drivers page of my laptop

[aNdRi3]

I was checking once in a few days the page for updated drivers for Windows 10 2004 as there are some chipset driver and audio driver issues that i previously wrote about on a post here. Chipset is something that plagues some models like mine since laptop release (theres a good workaround thou). Anyway, on Monday there were literally no drivers on the page and you couldnt even pick an OS. Yesterday that was "fixed" as they added 2004 too to the windows 10 options. Whats the issue here? Half of the drivers are literally missing and all of them that are present are for 1809. Aka no gpu drivers for non of the windows 10 versions, no chipset drivers as well and who knows what else as the size present is literally half or less than half of what it was.. and what can i say, 1809 is not even under the options supported for my laptop.. The page is empty and if one is to decide to reinstall OS depending on hp support page for the drivers.. he/she would end with a bunch of windows generic drivers that most of the time make the laptops go crazy.

[Echo_Lake]

@aNdRi3

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into Windows desktop. 

 
The last thing I can suggest trying to restore computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[aNdRi3]

Ah, i see where the confusion came from. I am reporting that the drivers for my laptop disappeared from the hp site. The issues i am experiencing is due to using 1909 audio driver that leads to the audio problems which i did not experience in 1909. Thats inferior issue compared to the actual laptop webpage missing all of the drivers for all of the windows 10 versions except 1809 which has like 30% of the drivers it is supposed to have. I literally dont know what happened with it..

[Echo_Lake]

@aNdRi3

Thank you for posting back. 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[aNdRi3]

@Echo_lake ... i am starting to feel like this is an automated reply... firstly windows update brings windows generic drivers at most. Secondly the drivers it delivers like intel, nvidia, amd are usually buggy especially for laptops and its always best to go to actual driver page before reinstalling OS and getting all drivers on a flash drive (for example) and installing them with network turned off after OS installation. Thirdly with laptops like HP its best to get drivers from OEM aka in my situation HP itself or i am going to face less performance in games (for example with driver from NVIDIA i scored 13k-14k in 3dmark firestrike while with the one from hp + update through geforce experience i scored around 18k)

Lastly, i dont need drivers right now as i got the 1909 ones stored in a flash drive (ignoring the minor issues from using them on 2004 though......) and the issue here is that the HP Support page is lacking 90% of the drivers that were there 1 week ago. Just check HP Omen dc1026nq for drivers and you will witness that around 50-60% of the 1809 drivers are missing and around 95% of the ones for 1903 and 1909 are absent as well. The only positive difference since monday, the day that the whole page for my laptop was empty, is that they added what i was regulary checking it for - windows 10 2004 tab for drivers, which is also completely empty.

Just please, if this aint an automated reply, just report it somehow because i didnt find any way possible except feedback of which i made 2 and yet its still empty almost 1 week later...

[aNdRi3]

As my comment, in which i explain once again what the issue is, was deleted for no reason... ill try to make it short here - this has nothing to do with what i wrote about aka that the hp driver support page for my laptop (omen dc1026nq) is empty for a week now. There are no drivers for 1903, 1906 and 2004 for 1 week already and theres nowhere to report it.

Please, can you as an HP employee just report it somehow? You can check the page yourself and i made 2 feedbacks for it too but nothing changed almost a week later..

[Echo_Lake]

@aNdRi3

Thank you for posting back. 

Not to worry as I have limited support boundaries in the support community as of now. I have brought your issue to the attention of an appropriate team within HP and you will be contacted as earliest possible and also I'll do some research on this issue and get back to you with findings.

[aNdRi3]

Okay, thank you very much! Ill just leave this here for reference:

 https://support.hp.com/bg-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182/mode...
P.S.  Its kinda connected to this so - i do encounter some issues due to using 1906 drivers on 2004:
1.The sound issues - theres delay, stuttering and noise from time to time. It can be amplified by installing razer surround sound driver that runs with razer synapse 2.0. Theres no fix to that until an audio driver for 2004 pops up.
2.Theres a chipset driver issue that is there since 1809 - its kinda random but when it hits the  "Intel(R) PCIe Controller (x16) - 1901" gets a "!" on it and the display driver just stops working. I cannot play games nor watch movies when that happens. The only workaround is to actually reinstall the exact same driver in device manager and it doesnt happen again afterwards. It happens on every single reinstallation of OS, so its not a registry problem but a driver one.

[Echo_Lake]

@aNdRi3

Thank you for posting back. 

I did go through the driver page and found out about drivers. I would suggest try downloading the drivers  directly from the manufacturer of the hardware. 

The drivers for the Windows 10 1903, 1909 and 2004 are limited or unavailable as it's not been released by HP as off yet, the same should be available in the next release if the generic Windows drivers automatically installed.

And, also I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

[aNdRi3]

Its not really a problem if that was the case but they were there 10 days ago except 2004. There was no 2004 tab to begin with and after they disappeared completely for a whole day on monday (13th of july), all the tabs including 2004 appeared on tuesday but the previously existing 1903 and 1909 are ever since missing alongside the empty new 2004.
P.S. I got a flash drive with all 1909 drivers which are around 15 aka even the 1809 that are there are actually missing around 9 in order to be complete.