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‎09-23-2024 04:40 PM

HP Recommended
Product: 14-an013na Notebook

I did a clean install of 64-bit Windows 10 on a used HP 14-an013na notebook. I then entered my serial number on the HP Software and Drivers support webpage which said "Welcome to Software and Drivers for HP Notebook  - 14-an013na. There is no software or drivers available for your product."

Does this mean I don't need to install any drivers or that they're just not available any longer and I'll have to manage without? Not sure what to do next.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2024 04:43 PM - edited ‎09-23-2024 04:45 PM

HP Recommended

You can use the W10 drivers and software from the model sold in the United States.

 

HP Notebook - 14-an013nr (ENERGY STAR) Software and Driver Downloads | HP® Support

 

For some reason, HP has not provided drivers for your notebook:

 

HP Notebook - 14-an013na | HP® Support

View solution in original post

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3 REPLIES 3

‎09-23-2024 04:43 PM - edited ‎09-23-2024 04:45 PM

HP Recommended

You can use the W10 drivers and software from the model sold in the United States.

 

HP Notebook - 14-an013nr (ENERGY STAR) Software and Driver Downloads | HP® Support

 

For some reason, HP has not provided drivers for your notebook:

 

HP Notebook - 14-an013na | HP® Support

1 person found this reply helpful
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‎09-23-2024 04:51 PM

HP Recommended

Excellent response Paul. Much appreciated.

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‎09-23-2024 04:53 PM

HP Recommended

You're very welcome.

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