Drivers, why are there none for a laptop with Windows 10?

[Whyme-]

I installed a new SATA SSD and Windows 10 Home, now HP shows NO drivers and device manager shows some devices need the drivers. This is very disappointing. 

[Paul_Tikkanen]

It appears that HP has retired support for your PC.

That's why you can't find any drivers for it on the HP support site.

We are currently not allowed to post links to third party driver sites.

However, I don't see anything improper with letting you know that the DriversCollection.com website has the drivers for your PC.

I use the site all the time and the drivers are legitimate and virus free.

Just do a search '15z-ab100 driverscollection' and you will be able to find the drivers HP used to supply,

The 'z' denotes a notebook with an AMD processor and chipset.

If there are any other drivers you need after using the ones from that site, let me know and I should be able to help you find them from other sources.

The parts list indicates your notebook comes with an Intel Dual Band Wireless-AC 3165 Wi-Fi adapter.

No doubt W10 has installed the drivers for that device, but you can get the final Wi-Fi and Bluetooth driver release for that model adapter directly from the Intel site at the links below:

Intel® Wireless Wi-Fi Drivers for Wireless-AC 7265 (Rev. D), 3168 and 3165

Intel® Wireless Bluetooth® Drivers for Wireless-AC 7265 (Rev. D), 3168 and 3165

[Whyme-]

Hello Paul,

Thank you for you advice.

I have tried everything that I can think of but two graphics and one unknown error for three lines in device manager still show yellow. I can uninstall the two AMD Radon R7 lines or devices and nothing seems to occur to the screen, but they will come back and show yellow again after a short time.

The notebook was not used much and has always been slow. If I had used it more at the start, I probably would have returned it. I replaced the slow HDD with a SATA SSD and that is why I need the original system recovery image and or all the original drivers. I have always found those in the past for self made systems and others until now. I was able to install Windows 11, but it to showed the very same problems in the device manager. This time I did a clean install of Windows 10 (the original OS) on this laptop last. I was too quick to wipe the old slow HDD, so now I am stuck with this very lightly used notebook. 

[Paul_Tikkanen]

You're very welcome.

Perhaps this discussion will be of help to you regarding the graphics driver.

The last post on the 2nd page may be of great benefit, but skim through the whole thing.

Solved: HP Pavilion 15 STUCK on Windows 10 Home version 1511 after r... - HP Support Community - 932...

If you are missing drivers, post the hardware IDs for the devices that need drivers and I will post the links to the drivers you need.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager

[Whyme-]

Paul, I just found and read the post from "Salsaguy" that you tried to help in 2022. The problems I am having are nearly identical to his and like him nothing seems to help. It seems what resolved his problem was doing a clean install of the original system image and drivers. So that is what I want to try, but I need to find how to obtain the original image with drivers, I'd like to download it to have it quickly. Can I do that somewhere even now? The notebook seems to work well with the newly installed SSD other than the issues found in the device manager. 

[Paul_Tikkanen · Accepted solution]

Yes, you can order a recovery kit of the original factory image from this vendor at the link below:

Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number 856403-001 For Pavilion Notebook M...

[Whyme-]

Okay, the first one Reads AMD Radeon (TM) R7 M360, Under the general tab it reads windows has stopped this device because it has reported problems (Code 43). Under Details Tab and Hardware Ids there are 4 lines, the first one Reads PCI\VEN_1002&DEV_6900&SUBSYS_80B5103C&REV_81

The second one Reads AMD Radeon R7 Graphics Under the general tab it reads windows has stopped this device because it has reported problems (Code 43). Under the Details tab and Hardware Ids there are 4 lines, the first one Reads PCI\VIN_1002&DEV_9874%SUBSYS_80B5103C&REV_C4.

'Other device - Unknown device' Mfg Unknown Location on Microsoft ACPI-Compliant System. Under the General Tab 'The drivers for this device are not installed. (Code 28). Hardware lds 'ACPI\VEN_ASD&DEV_0001. I wonder if this may be the Web Cam?

[Whyme-]

Does this include everything originally on the Hdd when shipped, including all the installed drivers or maybe just the OS?

[Paul_Tikkanen]

Did you try the AMD graphics driver from that link the other forum member posted?

The AMD ASD device is not the webcam.

I have zipped up and attached the driver you need below.

Download and unzip the driver to its folder.

Do not do anything with the files in the folder.

Go to the device manager, click on the asd device needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option and browse to the driver folder you unzipped.

Make sure that the Include Subfolders box is checked, and the driver should install.

The recovery media from Computer Surgeons will restore the original HP factory image like it was when you first purchased the notebook, with all drivers and software installed.

[Whyme-]

Okay, I'm back to this PC and my email. I have been downloading drivers from AMD, the Radeon r8 360m seems to be unique in that it does seem to show or is not easy to find. The R5, R7 and R9 does but not the R8. AMD has an automatic chipset finder that only shows my R8 as an R7, so I don't know why that is. I tried a dozen drivers from AMD and one at least appeared as not having an issue, no yellow was displayed, however because it read R7 365m, I kept trying more. Now I guess I have to do the trial and error thing to find the only one that did not show a problem code.

I did find a web camera entry just after the last reply. I'm going back again and will try the zip file from you.

Paul thank you. I cannot recall ever having this many problems with drivers before. I'll let you know