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Microsoft Windows 10 (64-bit)
I have a laptop hp notebook Product no. 4st42pa#acj System board id . 84aa Bios version . F.18 Problem: dvd drive not show in boot menu. So I am unable to install windows from dvd/cd I am also enable CD-ROM boot in boot menu. But dvd drive not show in boot menu option when press f9 key
4 REPLIES 4
HP Recommended

Hello @Toufeek 

 

Welcome!

 

If there is no hardware problem (which is less likely), the DVD boot option will only show up in the menu if you have inserted a DVD or CD device which is written correctly and is bootable. In your case, you either did not insert any DVD or the inserted one  was not written correctly. It may have gone corrupted, too.

 

SOLUTIONS:

  • You need to re-create the DVD and try again
  • You may use a bootable USB flash drive (at least 4 GB one needed, best would be if it is 8 GB one)

 

Let me know what Windows version you need to install, is it a fresh clean installation, do you have free/blank USB pendrive to use ?

 

Looking forward to your reply.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

I have try many windows window 7 64/86, 10, 8.1 new dvd but not any result,

But when  I check the drive and dir using cmd ,

The file is show in dvd drive,

What is the solution

 

HP Recommended

I have try many windows window 7 64/86, 10, 8.1 new dvd but not any result,

But when  I check the drive and dir using cmd ,

The file is show in dvd drive,

What is the solution

 

HP Recommended

For Windows 7 , you can download the Microsoft Windows USB/DVD tool to create a bootable disc - using the ISO file you already have. Here are detailed instructions for it >> https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

 

Windows 10 - you can use the Microsoft Media Creation Tool to create a bootable USB drive- it will automatically download new ISO fresh from Microsoft servers. Here are detailed instructions for it >> https://www.microsoft.com/en-us/software-download/windows10ISO

 

Preferred is to use the newest Windows 10

 

 

Let me know how it goes

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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