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‎12-26-2021 11:11 AM - last edited on ‎12-26-2021 02:20 PM by Retired

HP Recommended
Product: HP EliteBook 840
Operating System: Other

I have the same problem already reported in a closed thread, where it says to reopen one if the solutions offered do not work.

 

I own a HP EliteBook formerly used by my employer where the OS has been deleted. When I now start the laptop to get the BIOS I end up et HP PC Hardware Diagnostics UEFI no matter what buttons I press every second. ESC, F12, F9. 

 

Please advise what I can do to get an OS installed from USB - as I cannot access boot order.

 

Thanks for your support.

Wings2Fly

Category:
2 REPLIES 2

‎12-26-2021 12:34 PM

HP Recommended

@Wings2Fly 

 

HP EliteBook 840 5CG5170GTQ is an invalid model/product. What is its generation (from 1 to 8 now).

 

Regards.

BH
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‎12-27-2021 02:58 AM - last edited on ‎12-27-2021 10:36 AM by Retired

HP Recommended

It's the Serial Number.

Asset Tag Number: 

Elite Book 840

Serial: [Personal Information Removed]

 

I do not have any other information on the Laptop.

 

Does this help?

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