Entire message disappears while typing in Outlook.

[bevguy1]

I have a new HP  14e3064 Laptop and  while typing a long email  this morning  in Outlook twice the entire text I had typed disappeared suddenly.  This was several paragraphs of text and each time I had to start over.  I tried to find it in drafts but it was nowhere to be recovered.  This was very irritating and I don't know who to ask for help.  I feel like the keyboard of this PC is very  sensitive and wonder if my hand accidently brushed across some key that made everything disappear.  I cannot let this keep happening, Any comments would be appreciated.

[Dragon-Fur]

@bevguy1 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.

=====================================================

Anything typed into Outlook might not going to be auto-saved in the same way the content might be saved (for example) in Word.  If the content is saved, it is likely only saved within the Outlook environment.

Save what you are typing...

For example,

From Outlook Help

Save a draft of a message that you want to finish later

You can force a draft to save at any time by clicking the Save button in the top left menu bar of the email message or click File > Save.

You might be doing this to yourself - losing control of highlighted content can cause sudden loss of whatever is highlighted.

Before you say, "No!" - that's fine, this is just a suggestion of one way you can lose what is typed.

Reference (one of many articles on the subject):

Preventing and Recovering Lost Documents  

And / Or

You might be brushing the mousepad / touchpad

Microsoft Answers > Losing text during typing  

If you don't find the exact cause, if you do use Outlook > File > Save, doing so might at least help prevent losing your email before it is finished and safely sent on its way.

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

OR

Enter the type and name of your HP device

HP Pavilion 14-ce3000 Laptop PC series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"