Envy 14 CTO will not shut down, forces hard shutdown, after upgrading to Win 10 Anniversary

[fpbrown46]

After a long wait in Win 10 the Envy 14 finally started to sleep and shut down properly. As soon as the anniversary update was installed we went back to the ame issues. The system will not shut down completely and freezes forcing a hard restart, After restart it will shut down or sleep is manually selected. If the system sleeps on its own, then it will no longer shut down or sleep again without a restart. 

Current on all drivers and have done the power troubleshooting bit to go back to all defaults.

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[fpbrown46]

Here you go. 

System Model HP ENVY 14 Notebook PC
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP ENVY 14 Notebook PC
System Type x64-based PC
System SKU J5V10AV
Processor Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.43, 8/3/2016
SMBIOS Version 2.8
Embedded Controller Version 77.53
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.206"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 4.91 GB
Total Virtual Memory 9.18 GB
Available Virtual Memory 6.18 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[DavidPK · Accepted solution]

Hi,

Try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[fpbrown46]

Thank you DP-K 

Thanks appears to have worked. I set the sleep to 15 minutes and it worked, then an hour and it worked, and then an hour with outlook open and it worked. 

For complete disclose of the environment,  I had disabled hibernate using powercfg last week so the fast start option did not appear in the advanced power options. After i installed the new Intel driver, I renabled hibernate and then rebooted the system.

Thank you again. 

[DavidPK]

You're more than welcome and good to hear it's Ok.

All the best,

DP-K