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‎09-13-2015 09:32 AM - edited ‎09-14-2015 06:32 PM

HP Recommended
Product: Probook 4530s
Operating System: Microsoft Windows 7 (64-bit)

I am trying to uninstall HP ProtectTools Security Manager as it is a prerequisite to installing Windows 10.  However, upon trying to uninstall it throught Control Panel > Programs & Features, I get the following error message:

 

error1325.PNG

 

Title Bar: HP ProtectTools Security Manager Installer Information

Error Message: Error 1325.Hewlett-Packard is not a valid short file name.

 

I am logged into a local administrator account.  I have tried using Revo-Uninstaller but it does not find HP ProtectTools Security Manager.

 

Any advice or solutions for uninstalling this would be much appreciated.  Thanks in advance!

 

My Initial Research:

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-ProtectTools-Password-Manage...

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Removal-Uninstall-HP-ProtectToo...

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2016 04:46 PM

HP Recommended

This is going to sound weird, but this actually has a really simple solution. Go into the device manager and disable your DVD drive. Then run the uninstall and it should avoid the error. You can re-enable afterwards without any issues.

View solution in original post

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22 REPLIES 22

‎10-19-2015 07:48 AM

HP Recommended

I am also getting this error and would appreciate to hear about a solution to this: how to completely remove HP ProtectTools.

 

This is in order to install Windows 10.

 

Thanks.

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‎10-19-2015 11:37 PM

HP Recommended

My solution was to just install a fresh copy of Windows 7 then perform the upgrade from 7 to 10.  No idea how else to deal with the error unfortunately.

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‎10-20-2015 02:20 AM

HP Recommended

This is in the last resort. Any other option?

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‎10-20-2015 05:33 AM - edited ‎10-20-2015 05:35 AM

HP Recommended

falldownt

 

first install the Frameworks

 

control Panel > Turn Windows Feature on net. 3.5 an 4.6

 

reboot

 

Install  the Intel® Chipset Device Software  setupchipset.exe

 

reboot

 

install the HP Device Access Manager goes with 10

 

reboot

 

Install HP Client Security Manager goes with 10

 

reboot

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-20-2015 05:57 AM

HP Recommended

My laptop is a 4520s. Originally with windows 7, now with windows 8.1

I am trying to upgrade to windows 10, but windows says that need to remove HP ProtectTools for the installation to go ahead.

 

The previous post is not clear... The suggestion proposed does not deal with HP ProtectTools, and also the software is not compatible with my laptop. And, I dont want to have any HP security software installed!..

 

Thanks.

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‎10-20-2015 08:37 AM

HP Recommended

HP ProtectTools Security Manager is now HP Client Security Manager.

Back up your important data NOW as any upgrades to system software can cause system failure and data loss.

 

 

Download & install the latest Client Security Manager at the link below.  It passes the Windows 10 upgrade compatibility check.  A good number of us have had success with this method.

 

Download Link: ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72998.exe

 

*Note: if you have the drive encrypted, you will need to unencrypt it first.

 

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‎10-20-2015 08:50 AM

HP Recommended

@_Brad

 

steal the other not, is not your solution

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-20-2015 08:53 AM

HP Recommended

elinap

 

for 8.1 you can install the last  HP ProtectTools

 

the new Client Security manager goes with your system

 

please install first the Framework and Device Manager

 

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-20-2015 05:17 PM

HP Recommended

I appreciate the responses but I have already reinstalled a clean Windows 7 as my workaround.  Thank you for the responses.  Hopefully you can help elinap with this issue.

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