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‎11-03-2015 12:53 PM

HP Recommended

I'm having the same issue, but has nothing to do with upgrading.  I'm just trying to remove the software from a Win7 Enterprise x64 unit (8570p).  I've removed all the components of ProtectTools, but cannot remove Security Manager as I keep getting the "Hewlett-Packard is not a valid short file name" error.  SFC /SCANNOW reveals no errors.  I have to get this software removed ASAP.  Please help!

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‎11-03-2015 01:40 PM - edited ‎11-03-2015 01:47 PM

HP Recommended

jhall2519

 

deactivate the auto start and the process

 

deactivate the BIOS security settings

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎02-23-2016 04:46 PM

HP Recommended

This is going to sound weird, but this actually has a really simple solution. Go into the device manager and disable your DVD drive. Then run the uninstall and it should avoid the error. You can re-enable afterwards without any issues.

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‎03-16-2016 01:29 PM - edited ‎03-16-2016 01:30 PM

HP Recommended

To JarinArenos: Thanks, works great!

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‎04-11-2016 10:37 PM

HP Recommended

This worked perfectly, thank you for the info.

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‎05-04-2016 10:55 AM

HP Recommended

Amazing, how did you find this fix? Saved me a lot of possible wasted time! Thanks!

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‎06-02-2016 02:34 PM

HP Recommended

Works like a charm! 

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‎09-13-2016 03:03 AM

HP Recommended

To JarinArenos:

Many thanks for this. We wouldn't have believed it if we hadn't just found your solution. tried it and seen it work.. 

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‎09-13-2016 03:37 AM

HP Recommended

Open Device Manager (Start > Run > devmgmt)
Expand DVD/CD-ROM drives
Disable the DVD drive
Repeat the uninstall process
Reboot
Open Device Manager and enable the DVD drive

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‎09-30-2016 10:41 AM

HP Recommended

I experienced a similar problem when attempting to uninstall HP Client Security Manager.

 

First off Un-install all other HP Security programs - there are a fair few.

 

The easiest way to fix this Error is to Disable DVD Drive in Device Manager, run the un-install (which should work now) and then dont forget to re-enable DVD Drive again.

 

Hope that helps

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