01-28-2020 11:00 AM
So recently I been wanting to sell my current laptop which is a HP Notebook 15 and buy an HP Probook. I decided to ofcourse format it before selling it, when I attempted to format it, it failed and nothing happened it just loaded the computer like normal saying nothing was changed, this happened 7 times before I looked into the issue. I read previous posts and saw that HP employees recommended doing a system recovery come to find out that didn't work and failed as well and I got an error code 0xefffff08, I looked into that and was going to trouble shoot that aswell but once I started up the computer again I got the 3f0 and I'm trying to figure out what steps to take up next. I've tried power cycling it/hard reset, and resetting the bios to default settings, I'm going to remove the harddrive and reinstall it but if that doesn't work is there anything anyone would recommend, any programs I could use , a CD or something to restore my OS
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01-30-2020 05:11 PM - edited 01-30-2020 05:12 PM
@CajunSoldier Greetings from the HP Community!
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI
Step 4: Re-seat the hard drive (here's a generic video that shows how to re-seat the drive: Click here) > 3F0 error represent a hardware malfunction, a reseat should help, if it doesn't or you aren't comfortable, please Contact HP as the next step will not help.
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
02-03-2020 06:34 PM - edited 02-03-2020 06:38 PM
Sadly none of the aforementioned troubleshooting options resolved the error. I have attempted a hard reset before, I tried resetting my bios options and reseating my hard drive after coming here. I've also tried the Hard Drive Check with the Quick Check option and it came back stating everything was functioning. After attempting all these I decided on performing the Extensive Check option, which then produced another error code: ruq0r3-982a12-xd7w3g-61e103. I was able to find a few articles on what it means for a harddrive to fail a Quick Check but nothing on failing an Extensive Check (I'm assuming it's pretty much the same end result) In the beginning of all this I figured that my hard drive was either knocked loose, simply corrupted, or even failed, I was hoping it was either of the first two but sadly I do believe it is dying and that I now have to replace it. (I still don't know why this happened though) I do have a few spare blank hard drives and a Windows 64x bit iso boot file but I do not have any form of HP System Recovery disk or anything for the HP device drivers and I'm in need of help understanding what else I might need and where I can find it.
02-03-2020 07:02 PM
@CajunSoldier I appreciate the details, the failure ID you've mentioned confirms a error code - 305, when deciphered and that means, Hard Disk 1 Failure,
You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.
Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
02-03-2020 07:54 PM
Thank you, I do appreciate your time and assistance, I have already submitted a ticket prior to posting this thread, and still awaiting a response currently, however I have already gotten the parts I believe I need for the process however I do need further help and will probably contact you directly concerning HP drivers.