I could access to Hardware testing and performed a memory check. It resulted with hp failure id:
which I believe is related to RAM. So I tried to displace the RAM stick to the other slot. But the issue is still there. I first thought that the RAM stick was damaged and that I would need to replace it.
So I also tried to insert this RAM stick to another computer, but it works fine.
What should I do now ?
EDIT : I also inserted two different RAM coming from a 100%-sure working laptop and the error is still the same.
Unfortunately, there is not much you can do. The error message details don't tell us anything beyond indicating a failed memory "module". Since the stick appears to work in another PC, that indicates an underlying memory hardware failure in your PC -- and that is not something you can fix on your own. You could try using a different memory stick, but my guess it that it would present the same problem.
***If my post helped, click the White thumbs-up symbol to say thanks***
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".