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- Error: Selected boot image did not authenticate. Press ENTER...

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10-16-2020 03:50 AM - edited 10-19-2020 01:45 AM
I can't install an OS on my laptop OMEN by HP - 15-dc0048nf.
I plug an USB to install Windows 10 and I had a blue screen with a error message:
Selected boot image did not authenticate. Press ENTER to continue
I've been trying various options including:
- Removing battery and pressing POWER for a while.
- Changing BIOS settings: (Disable Secure boot and Enable Legacy mode.
I could access to Hardware testing and performed a memory check. It resulted with hp failure id:
GLMBMT-9JA901-MFPW3F-40HX03
which I believe is related to RAM.
So I tried to displace the RAM stick to the other slot. But the issue is still there. I first thought that the RAM stick was damaged and that I would need to replace it.
So I also tried to insert this RAM stick to another computer, but it works fine.
What should I do now ?
EDIT :
I also inserted two different RAM coming from a 100%-sure working laptop and the error is still the same.
From HP Customer Support - Service Center (https://support.hp.com/gb-en/eas/failureid) I learnt that the diagnostic report is:
Failure details - Memory Test:
A memory module (RAM) is not working and may need to be replaced. Remove any added memory and re-test.
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10-26-2020 03:41 AM
I managed to reinstall an OS by changing the USB stick. For some reason, the first one was faulty, even nothing pointed this way. Everything went fine with a brand new USB stick.
I still wonder why the memory check accused the memory module...
10-18-2020 09:07 AM
Unfortunately, there is not much you can do. The error message details don't tell us anything beyond indicating a failed memory "module". Since the stick appears to work in another PC, that indicates an underlying memory hardware failure in your PC -- and that is not something you can fix on your own. You could try using a different memory stick, but my guess it that it would present the same problem.
I am a volunteer and I do not work for, nor represent, HP
10-26-2020 03:41 AM
I managed to reinstall an OS by changing the USB stick. For some reason, the first one was faulty, even nothing pointed this way. Everything went fine with a brand new USB stick.
I still wonder why the memory check accused the memory module...