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HP Recommended
Envy 4-1202TX
Microsoft Windows 8.1 (64-bit)

In the morning my laptop had shutdown, when turned on blue screen appears saying:
'Recovery
PC needs to be repaired
Required device isn't connected or can't be accessed
Error code: 0xc0000185
You'll need to use recovery tools. If you don't have any installation media, contact your pC manufacturer
Press enter to try again
Press F1 to enter recovery environment
Press F8 for start up settings
Press Esc for UEFI firmware settings'
PC quickly turns off
Do not have the installation media

 

i run component test on hard drive its says,

Hard Drive Short DST check : Failed

Failure ID : 94NJSM-70P9BD-XD7WWJ-60UN03


Any help would be appreciated for fix this issue
Many thanks,

1 REPLY 1
HP Recommended

Hi:

 

Hi:

 

The code generated, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.   The HDD R & R procedure can be found in chapter 4.

 

http://h10032.www1.hp.com/ctg/Manual/c03599931

 

After you replace the hard drive, if you don't have a way to reinstall W8.1, you can do so as follows...

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Only if you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8.1 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8.1 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-4-1200-sleekbook/5330534/model/5344117

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.