Error code 0xc000021a

[Ms2017]

Blue screen with a message " your system did not start correctly"
I tried to reset but afer few minutes into reset I got another message saying unable to reset
Could you please help?
Many thanks

[visruth]

Hi,


Your laptop came with Windows 8.1 64 bit from factory.

https://support.hp.com/in-en/document/c04556587

Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?

I see that your current installed OS is Windows 10, so have you upgraded and activated to Windows 10 successfully?

If you've upgraded Windows, HP recovery partition might have got corrupted - this is the reason for the message "unable to reset".

Now, please perform extensive hard drive and memory tests from System Diagnostics UEFI by tapping F2 or ESC key as soon as you power on laptop. Let it finish.

Report back with results


Regards

Visruth

[Ms2017]

Hi
Many thanks for your instructions.
I did run the system extensive test and everything was ok and passed with no failure! but still I can't run windows.

[visruth]

Hi,


Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?

I see that your current installed OS is Windows 10, so have you upgraded and activated to Windows 10 successfully?


Regards

Visruth

[Ms2017]

Hi,
No I never created a HP Recovery USB! To be honest with you I had no idea about it!

Yes as far as I can remember around a year ago I upgraded to Windows10 and there was no problem!

Kind regards

[visruth · Accepted solution]

Hi


Thank you!

You can either order HP Recovery USB directly from HP support for your specific model with a cost of ~$60

Or you can clean install Windows 10 Home 64 bit using Microsoft windows media creation tool by creating UEFI bootable installation USB. Follow this tutorial: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will automatically activated after installation while connected to internet


Regards

Visruth

[Ms2017]

Hi Visruth,
Many thanks for assisting me to solve my system issue.
As you said I ordered the recovery kit from HP for Windows 8 as this was originally on my laptop at the time of purchase but I was told they will send me instructions as to how to download the Windows10 afterwards!
Fingers crossed everything goes well by Friday when I receive the recovery kit! 😊

Thank you very much.
Ms2017

[visruth]

You're very welcome 🙂

[visruth]

You can download and create Windows 10 USB by following the link I posted previously.

No need getting anyones​ help. You can easily do it yourself​.

[Ms2017]

The problem is I have no access to another computer to create the recovery USB .
I already paid for the kit so it's all good and thanks again.😊