Error code

[Fzplop]

Forgotten password error code CNU9242N7Y this mini laptop was given to me and this is what comes up after three attempts at the power on screen

[DavidPK · Accepted solution]

@Fzplop

Enter:     e9lo7v79xi    ( 3rd character is a lower case L )

Regards,

DP-K

[Fzplop]

It worked then asked for another password

[DavidPK]

Hi,

Is the other password a windows log-on password?

DP-K

[Fzplop]

Its ok I fixed the password but now it say can not start because file is missing or corrupt \windos\system32\config\system

[DavidPK]

Hi,

It sound like you'll probably need to reinstall the operating system - a guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!

Regards,

DP-K

[Fzplop]

Thanks you have been a real big help

[DavidPK]

@Fzplop

You're more than welcome

All the best,

DP-K