Error coming from System recovery media by Hp cloud recovery tool

[Namangoel1]

Hey community. My some window files got corrupted. When I asked from customer care they advised me to do recovery by hp cloud recovery tool. I dont have a wifi so I take help of my neighbour and when I created the media and boot it from pendrive then it shows me this 

if this image is not clear I will tell you 

It shows this message 

YOUR COMPUTER IS NOT SUPPORTED BY THE SYSTEM RECOVERY MEDIA.

YOU WILL NOT ABLE TO CONTINUE TO RECOVER THIS SYSTEM WITH THESE MEDIA  

Error

0100-8656-849E

0121-0-1

It shows me this bold message. Pls help me to fix my corrupted files. 

Regards 

Namangoel1

[Paul_Tikkanen · Accepted solution]

Hi:

I answered your question the other day. 

Error coming from Sustem recovery media by Hp cloud recovery... - HP Support Community - 8046941

No one on this forum can help you with getting the HP cloud recovery tool to work.

[Namangoel1]

Sorry I just wanted to know if there are other options too

Thansk for help though

[Paul_Tikkanen]

You're very welcome.

Unfortunately sometimes the cloud recovery tool media or HP recovery media you buy from HP just doesn't work and there is no way that we know of to get it to work.

I have had the cloud recovery tool media and HP recovery media fail to work on 3 of my PC's.

I'm glad we can at least install W10 by using the Microsoft media creation tool.