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- HP Community
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- Notebook Operating System and Recovery
- Error coming from System recovery media by Hp cloud recovery...

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04-28-2021 11:21 PM
Hey community. My some window files got corrupted. When I asked from customer care they advised me to do recovery by hp cloud recovery tool. I dont have a wifi so I take help of my neighbour and when I created the media and boot it from pendrive then it shows me this
if this image is not clear I will tell you
It shows this message
YOUR COMPUTER IS NOT SUPPORTED BY THE SYSTEM RECOVERY MEDIA.
YOU WILL NOT ABLE TO CONTINUE TO RECOVER THIS SYSTEM WITH THESE MEDIA
Error
0100-8656-849E
0121-0-1
It shows me this bold message. Pls help me to fix my corrupted files.
Regards
Namangoel1
Solved! Go to Solution.
Accepted Solutions
04-29-2021 07:11 AM
Hi:
I answered your question the other day.
Error coming from Sustem recovery media by Hp cloud recovery... - HP Support Community - 8046941
No one on this forum can help you with getting the HP cloud recovery tool to work.
04-29-2021 07:11 AM
Hi:
I answered your question the other day.
Error coming from Sustem recovery media by Hp cloud recovery... - HP Support Community - 8046941
No one on this forum can help you with getting the HP cloud recovery tool to work.
04-30-2021 06:58 AM
You're very welcome.
Unfortunately sometimes the cloud recovery tool media or HP recovery media you buy from HP just doesn't work and there is no way that we know of to get it to work.
I have had the cloud recovery tool media and HP recovery media fail to work on 3 of my PC's.
I'm glad we can at least install W10 by using the Microsoft media creation tool.