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‎06-22-2021 07:43 AM

HP Recommended
Product: Pavilion dv7
Operating System: Microsoft Windows 7 (64-bit)

My laptop is a DV7-4272US Product id XZ293UAR#ABA.  It has windows 7 64-bit running on it.  The bios is corrupt and since I've replaced the harddrive, recovery using the keyboard key press doesn't work.  I obtained a bios file but when I try to run it I to make a recovery usb, I get this error: IHISI: Get support mode fail in Smi.

                                                                           Bios did not support InsydeFlash.

I'm running this on a Pavilion desktop computer that has Windows 10.  Like my laptop, the harddrive has been

replaced.  

What can I do to solve this?

 

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2021 01:34 PM

HP Recommended

@Urlourd 

If you have the BIOS file, this workaround might work for you ...

 

This is an indirect method for creating a BIOS update boot USB stick -- which comes in useful if you can not boot your PC into Windows and you need to do a BIOS update.

Macrium Reflect (MR) is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (is disk or USB form) that can then be used to Repair your PC.

It is available from here: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Use the option to create a boot USB stick
3) Open File Explorer to point to the USB stick
4) Create a folder on the USB stick named Apps
5) Download the HP BIOS Update file (this is a self-extracting archive file)
6) Copy the HP BIOS Update file to the Apps folder on the USB stick

NOW, you have a bootable USB stick that also contains the HP BIOS update file

Boot your original PC from the USB stick. It will take a few minutes, so you have to be patient. Could be 3 MINUTES or longer -- it's slow.

The USB stick is designed to repair Windows problems, but you don't want to do that. So, when you get to the app, down at the bottom-left of the screen are three icons. The right-most is a file manager -- click that to open it. Then, find the HP BIOS Update file and double-click that. That will start the BIOS update process.

When it is done, remove the USB stick and reboot your original PC.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-22-2021 01:34 PM

HP Recommended

@Urlourd 

If you have the BIOS file, this workaround might work for you ...

 

This is an indirect method for creating a BIOS update boot USB stick -- which comes in useful if you can not boot your PC into Windows and you need to do a BIOS update.

Macrium Reflect (MR) is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (is disk or USB form) that can then be used to Repair your PC.

It is available from here: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Use the option to create a boot USB stick
3) Open File Explorer to point to the USB stick
4) Create a folder on the USB stick named Apps
5) Download the HP BIOS Update file (this is a self-extracting archive file)
6) Copy the HP BIOS Update file to the Apps folder on the USB stick

NOW, you have a bootable USB stick that also contains the HP BIOS update file

Boot your original PC from the USB stick. It will take a few minutes, so you have to be patient. Could be 3 MINUTES or longer -- it's slow.

The USB stick is designed to repair Windows problems, but you don't want to do that. So, when you get to the app, down at the bottom-left of the screen are three icons. The right-most is a file manager -- click that to open it. Then, find the HP BIOS Update file and double-click that. That will start the BIOS update process.

When it is done, remove the USB stick and reboot your original PC.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎06-22-2021 05:50 PM

HP Recommended

Thanks!  I'll give it a try and let you know.

Was this reply helpful? Yes No

‎06-23-2021 09:21 AM

HP Recommended

My laptop is now back online.  Thank you for the process information

about how to accomplish this.

Was this reply helpful? Yes No
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