Error message received "The operating system is not presently configured torun this application"

[Gemwalk]

Would anybody happen to know what this error message is referring to or what I should do about?

It unfortunately and unhelpfully doesn't say aything else. It only has the option to click OK which just closes the pop up box.

Its been popping up randomly the past several times i've used the laptop. I originally thought it was because there were still updates to run and thought it would rectify after running these but its re-appeared again. It doesnt say what application it relates or any further options to address the problem??

Would send a screen print but not sure how?

I've not had this laptop long at all (around 2 months) and would not expect to be getting problems like this already! Any help appreciated

Thanks in advance 🙂

[A4Apollo · Accepted solution]

Hello,

This issue occurs due to MS Office (tails, corruption).

Try to reinstall Microsoft Office in the following way:

1. Uninstall all MS Office applications in a standard way via Add/Remove Programs, reboot.

2. Use special removal tools and instructons in order to completely remove all MS Office applications:

- for Office 2013 and earlier: Install this tool http://download.microsoft.com/download/0/e...16a296a/ork.exe, go to Start -> All Programs -> Microsoft Office -> Microsoft Office Tools -> Microsoft Office 2003 Resource Kit -> Removal Wizard, in removal wizard select 'Comepletely remove all my previous versions of Microsoft Office application' and follow the instructions;

- for Office 2007, 2010: http://support.microsoft.com/kb/971179

- for Office 2013, 365: http://support.microsoft.com/kb/2739501/en

3. Manually delete all of below listed objects:

- C:\Program Files\Microsoft Office

- C:\Program Files\Common Files\Microsoft Shared\OFFICE*

- C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE

- C:\ProgramData\Microsoft\OFFICE

4. Reboot, make sure that the problem is not reproduced anymore.

5. Install needed MS Office package.

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[Gemwalk]

That seems to have done the trick! Thanks SO much : )