Error message when starting up laptop

[Ashadmccloud18]

 My hp laptop has a error message  that pops  up saying unexpectedly reset when in preaping mode

Everytime I try to start it up how to fix

[Ashadmccloud18]

Please help 

[Kuroi_Kenshi]

Hi @Ashadmccloud18,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Ashadmccloud181]

The model number is 14DQ0010NR

[Ashadmccloud181]

It's a boot loop issue with error message saying computer restarted unexpectedly 

[Kuroi_Kenshi]

Hi @Ashadmccloud18,

Thank you for the details.

Try these steps:

Perform a Hard Reset:

• Shut down the laptop.
• Disconnect all external devices and peripherals.
• Remove the power adapter and, if possible, the battery.
• Press and hold the power button for about 15 seconds.
• Reconnect the power adapter and battery, then try starting the laptop.

Boot into Safe Mode:

• Restart the laptop and press the F8 key repeatedly as soon as the HP logo appears.
• Select 'Safe Mode' from the Advanced Boot Options menu and press Enter.
• If the laptop starts in Safe Mode, you can try performing system restore or uninstalling recently installed updates or drivers that might be causing the issue.

Run HP Hardware Diagnostics:

• Restart the laptop and press the Esc key repeatedly to access the Startup menu.
• Select the option to run diagnostics (usually F2) and follow the on-screen instructions to test hardware components.

Reset the BIOS Settings:

• Access the BIOS menu by pressing the F10 key repeatedly upon startup.
• Navigate to 'Exit' and select 'Load Setup Defaults' or 'Reset to Default'.
• Save changes and exit.

Check and Repair Disk Errors:

• If you can boot into Safe Mode or access Command Prompt, type chkdsk /f /r and press Enter.
• This command will check the disk for errors and attempt repairs.

I hope this helps.

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Best regards,