Error message when starting up laptop

[Ashadmccloud18]

 My hp laptop has a error message  that pops  up saying unexpectedly reset when in preaping mode

Everytime I try to start it up how to fix

[Ashadmccloud18]

Please help 

[Kuroi_Kenshi]

Hi @Ashadmccloud18,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Ashadmccloud181]

The model number is 14DQ0010NR

[Ashadmccloud181]

It's a boot loop issue with error message saying computer restarted unexpectedly 

[Kuroi_Kenshi]

Hi @Ashadmccloud18,

Thank you for the details.

Try these steps:

Perform a Hard Reset:

• Shut down the laptop.
• Disconnect all external devices and peripherals.
• Remove the power adapter and, if possible, the battery.
• Press and hold the power button for about 15 seconds.
• Reconnect the power adapter and battery, then try starting the laptop.

Boot into Safe Mode:

• Restart the laptop and press the F8 key repeatedly as soon as the HP logo appears.
• Select 'Safe Mode' from the Advanced Boot Options menu and press Enter.
• If the laptop starts in Safe Mode, you can try performing system restore or uninstalling recently installed updates or drivers that might be causing the issue.

Run HP Hardware Diagnostics:

• Restart the laptop and press the Esc key repeatedly to access the Startup menu.
• Select the option to run diagnostics (usually F2) and follow the on-screen instructions to test hardware components.

Reset the BIOS Settings:

• Access the BIOS menu by pressing the F10 key repeatedly upon startup.
• Navigate to 'Exit' and select 'Load Setup Defaults' or 'Reset to Default'.
• Save changes and exit.

Check and Repair Disk Errors:

• If you can boot into Safe Mode or access Command Prompt, type chkdsk /f /r and press Enter.
• This command will check the disk for errors and attempt repairs.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Ashadmccloud181]

I have the laptop back on it says  choose  a option the options are 1. continue Exit and continue to windows recovery environment  next one is  2. use a device  3. Use another  operating system 4. Troubleshoot reset your pc or see advanced option 5. Turn off pc with one do I click 

[Garp_senchau]

Hey @Ashadmccloud181,

Thank you for your response. My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Since your HP laptop is in a recovery loop and you’re now at the “Choose an option” screen, here's what each option does and what you should choose:

What to Click: Choose Option 4 — Troubleshoot

This will give you access to recovery tools to help fix the issue.

Next Steps After Clicking Troubleshoot:

You'll then see two options:

Reset this PC – This reinstalls Windows. It gives the option to keep or remove your files.

Advanced options – This has repair tools like Startup Repair, System Restore, Command Prompt, etc.

First Try: Click Advanced options, then:

Startup Repair

This can automatically fix boot issues.

Follow the prompts and let the system attempt to repair.

If Startup Repair doesn’t work:

Go back to Advanced options and try:

System Restore

If restore points were enabled before, this will revert your system to a working state.

If none of those work:

You can go back and choose “Reset this PC” and select:

Keep my files – This resets Windows without deleting your personal data.

Remove everything – If all else fails, this will fully reset the system (factory reset).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,