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cd1223444
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Everying once in a while my HP startup gets stuck in a "Bit Lock Recoverery".

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HP ENVY Laptop - 17t-cg000 CTO
Microsoft Windows 10 (64-bit)

Everyone once in a while my laptop starts-up in a  "Bit Lock Recovery" loop.

 

Looped through 3 times this morning.

 

I have never setup this feature up so I have zero codes to "recover one".

 

What can I do to never see this "Bit Lock Recovery" blue screen ever again?

 

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IT_WinSec
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Hello @cd1223444 

 

Thank you for posting in the HP Support Community !

 

BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software. More info:

>> https://en.wikipedia.org/wiki/BitLocker

>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10

 

BitLocker was activated by someone and during the PC activation time it prompts the user to save/store the key in a safe place.

 

** If this is a company owned asset/tablet, you should turn to your company's IT support guys and they should be able to provide you with the recovery key

 

** If this is your own personal device, and if you are not aware of Bitlocker key, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Probably your key is stored in Microsoft OneDrive with your Microsoft account here :

>> https://onedrive.live.com/recoverykey

 

More readings for you

>> https://arstechnica.com/information-technology/2015/12/microsoft-may-have-your-encryption-key-heres-...

>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key

 

Please, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.

 

Try these and let me know if you manage to find the key.

 

 

If you want to keep Bitlocker ON, please, check this TKB article and follow the steps >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Bitlocker-continuous-prompts-for-entering-the...

 

 

Let me know how it goes

 

 

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*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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