Excessive CPU usage (25% continuous) from "Windows Audio Device Graph Isolation"

[KrazyToad]

@Theod00r

Since the issue persists after performing all the T/S steps and as the Notebook is still under warranty, I suggest you contact HP Support and our Support Engineer should be able to Remote into your Notebook and sort this out

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

[Theod00r]

 Thanks,

Will do!

[KrazyToad]

@rimetree

Do visit our HP Community and drop us a message anytime you need help 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[rimetree]

Well, after some time, the problem has returned. I thought we were good since I didn't hear the fan running constantly and the audiodg process wasn't running hot when I did hear the fan. I double-checked and confirmed that hardware acceleration is still disabled, but it's no longer helping. I guess I'll just wait for a new Realtek driver since that is what is needed to resolve. If someone can expedite that process it would be greatly appreciated.

[Echo_Lake]

@rimetree
I appreciate your efforts to try and resolve the issue.

I am the Echo_Lake  looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Keep me posted for further assistance.

[rimetree · Accepted solution]

Seems like the issue is finally resolved with the May 2019 update to the RealTek driver. No more fan/CPU issues. The driver version is 6.0.8703.1.