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‎06-02-2020 02:27 PM - last edited on ‎06-02-2020 02:40 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have had the misfortune of dealing with the run around now for nearly an hour.  Back in March I purchased the extended warranty when the pop-up came up on my computer.  Today (now original warranty is expired) I get another pop up telling me that I am out of  warranty.  I have talked to online help agents and phone agents and no one is able to help me.  

1 REPLY 1

‎06-02-2020 06:03 PM

HP Recommended

@MichelleH17 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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