F11 HP system recovery

[Ian_5]

I'm a novice !!

My laptop runs windows 10 factory installed. After 2 years of use by my child the system has become extremely slow. I have tried to do a HP recovery by pressing F11. This has completed but it has not worked . The screen is Recovery Manager and says,

Restoration Incomplete. It gives me 3 options

Save log, Details, Retry.

I have tried retry several times with no luck. I have shut down and restarted which brings up the windows start screen as administrator ready to sign in. From this page in the bottom right I was able to conect the wifi but when I click sign in it change to a black screen with the white popup ... recovery manager... restoration incomplete. 

I have no idea what I can do now. I have no idea how to move forward or even back to original state. Any help would be appreciated. Please consider that I am not computer savvy so simple steps would help me massively.

 

[Lil_Boy_Blue]

Hi

First thing is F11 is the Last thing to try.

It can stress the HDD causing premature failure etc etc.

PLEASE POST ANY RESULTS.
Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

If the Hardware passes test, next is software....

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This may require another PC. Find and Download your .iso from…

https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

So please try something and ask again.