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‎12-02-2016 01:30 AM

HP Recommended
Product: probook 430 g2
Operating System: Microsoft Windows 8 (64-bit)

hi everyone

 

i've purchased a probook 430 g2 second hand but i'm not able to restore os. following instructions F11, doesn't appear but partition is still present.

 

old owner installed windows 10 so i think this is the problem.

 

what i'm going to ask you is if there's a way to recover it or maybe if there's the possibility ( obviously paying ) to have dvd directly from HP

 

thanks a lot and have a good day

 

Jack 😉

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-02-2016 01:59 AM

HP Recommended

OK. It is a second-hand notebook.

 

If the recovery partition is not present and pressing F11 does not invoke the HP recovery manager, you will have to locate recovery media.  

 

If the notebook is more than three years old, HP no longer stocks and sells the recovery media.

 

 

If you live in the US

Try http://www.computersurgeons.com/

If they have it, the price will be quite reasonable.

 

If in Europe

http://www.best2serve.com/page/rcd_landing


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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8 REPLIES 8

‎12-02-2016 01:59 AM

HP Recommended

OK. It is a second-hand notebook.

 

If the recovery partition is not present and pressing F11 does not invoke the HP recovery manager, you will have to locate recovery media.  

 

If the notebook is more than three years old, HP no longer stocks and sells the recovery media.

 

 

If you live in the US

Try http://www.computersurgeons.com/

If they have it, the price will be quite reasonable.

 

If in Europe

http://www.best2serve.com/page/rcd_landing


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-02-2016 07:24 AM - edited ‎12-02-2016 07:25 AM

HP Recommended

i've just checked behind my pc but there's no P/N .... there's a Product Code but i got a message saying there's no restring kit for this model

 

is this possible ???

 

i don't think it's older then 3yo

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‎12-02-2016 07:40 AM

HP Recommended

What is the product code?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-02-2016 07:43 AM

HP Recommended

Product: K9J69EA#ABZ

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‎12-02-2016 07:45 AM

HP Recommended

I really detest having to ask things twice.

 

Where are you located in the world?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-02-2016 07:53 AM

HP Recommended

 I really detest having to ask things twice.

 

What you mean sorry ???

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‎12-03-2016 01:39 AM

HP Recommended

What I mean is that you should be reading the replies to your posts more carefully. it saves time for both of us.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-03-2016 05:44 AM

HP Recommended

 

ahahahahaha

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