FAILURE CODE: OU2NKL-7T6BA9-GXGJMA-60QW03

[LaptopPeg]

What does this mean-Failure Code: OU2NKL-7T6BA9-GXGJMA-60QW03 

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the failure report generated by the code you posted, minus your PCs serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

0U2NKL-7T6BA9-GXGJMA-60QW03

OK

00000

11/25/22

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Consult the maintenance and service guide where you can find the hard drive removal and replacement procedure.

HP ENVY x360 - 15t-w100 CTO (ENERGY STAR) Troubleshooting | HP® Customer Support

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10 for free by making a bootable W10 USB installer with the media creation tool from the link below:   You will need to use another PC running W7 64 bit or newer and an 8 GB USB flash drive.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP ENVY x360 - 15t-w100 CTO (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

[LaptopPeg]

Thank you Paul!  Very helpful!

[Paul_Tikkanen]

You're very welcome.