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‎11-25-2022 07:43 AM

HP Recommended
Product: HP ENVY x360 - 15t-w100 CTO (ENERGY STAR)

What does this mean-Failure Code: OU2NKL-7T6BA9-GXGJMA-60QW03 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2022 08:16 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PCs serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0U2NKL-7T6BA9-GXGJMA-60QW03OK0000011/25/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Consult the maintenance and service guide where you can find the hard drive removal and replacement procedure.

 

HP ENVY x360 - 15t-w100 CTO (ENERGY STAR) Troubleshooting | HP® Customer Support

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making a bootable W10 USB installer with the media creation tool from the link below:   You will need to use another PC running W7 64 bit or newer and an 8 GB USB flash drive.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP ENVY x360 - 15t-w100 CTO (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-25-2022 08:16 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PCs serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0U2NKL-7T6BA9-GXGJMA-60QW03OK0000011/25/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Consult the maintenance and service guide where you can find the hard drive removal and replacement procedure.

 

HP ENVY x360 - 15t-w100 CTO (ENERGY STAR) Troubleshooting | HP® Customer Support

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making a bootable W10 USB installer with the media creation tool from the link below:   You will need to use another PC running W7 64 bit or newer and an 8 GB USB flash drive.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP ENVY x360 - 15t-w100 CTO (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No

‎11-25-2022 08:19 AM

HP Recommended

Thank you Paul!  Very helpful!

 

Was this reply helpful? Yes No

‎11-25-2022 08:23 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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