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‎02-09-2019 06:57 PM

HP Recommended
Product: ENVY 15-q493cl
Operating System: Microsoft Windows 10 (64-bit)

During System Extensive Test, received FAILURE ID:

9BQBMR-8919H8-RXGK6J-409T03

Shows Memory Extensice Check FAILED.

 

What does this mean?  Is my Notebook doomed?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2019 05:36 AM

HP Recommended

Hi

Doomed?  Dunno.

Memory Module 1 Failure  

HP ENVY Notebook - 15-q493cl (ENERGY STAR)

https://support.hp.com/us-en/product/hp-envy-15-q400-notebook-pc/8499286/model/10521638

http://h10032.www1.hp.com/ctg/Manual/c04790709    PAGE 34

 

8-GB (DDR3L-1600)693374-001

4-GB (DDR3L-1600)691740-001

2-GB (DDR3L-1600)691739-001

Update BIOS before adding memory modules.

Before adding new memory, make sure you update the computer to the latest BIOS.

 

However Crucial and/or Kingston et al may be a better option.

 

If in doubt please ask.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-10-2019 05:36 AM

HP Recommended

Hi

Doomed?  Dunno.

Memory Module 1 Failure  

HP ENVY Notebook - 15-q493cl (ENERGY STAR)

https://support.hp.com/us-en/product/hp-envy-15-q400-notebook-pc/8499286/model/10521638

http://h10032.www1.hp.com/ctg/Manual/c04790709    PAGE 34

 

8-GB (DDR3L-1600)693374-001

4-GB (DDR3L-1600)691740-001

2-GB (DDR3L-1600)691739-001

Update BIOS before adding memory modules.

Before adding new memory, make sure you update the computer to the latest BIOS.

 

However Crucial and/or Kingston et al may be a better option.

 

If in doubt please ask.

Was this reply helpful? Yes No

‎02-10-2019 12:13 PM

HP Recommended

Thanks for the help, LBB!!  I just ordered new RAM.  Thanks for the reminder to update the BIOS prior to installing.

 

Cheers!

Was this reply helpful? Yes No

‎02-11-2019 03:07 AM

HP Recommended

Prego.

Was this reply helpful? Yes No
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