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‎06-22-2019 07:16 AM

HP Recommended
Product: HP Spectre x360 - 15-ch004na
Operating System: Microsoft Windows 10 (64-bit)

Following a Windows Update, my Face Recognition for login has stopped working.  In the Windows settings Menu, there is no option to "configure Face Recognition".  Under the "Face" is an option to "Find Compatible Devices". On the help forum I found a suggestion that I should remove / delete the Face Recognition Driver and reinstall it.  I removed the driver from the Device Manager>Biometic Devices; but I now can't find where the replacement driver is downloaded from.

 

Thanks,  Dave

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2019 12:48 AM

HP Recommended

It is a builtin Windows driver. In Device Manager click at top on Actions, then Scan for hardware changes to see if Windows reinstalls it. I assume you have tried restarting also?

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2 REPLIES 2

‎06-23-2019 12:48 AM

HP Recommended

It is a builtin Windows driver. In Device Manager click at top on Actions, then Scan for hardware changes to see if Windows reinstalls it. I assume you have tried restarting also?

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-23-2019 10:32 AM

HP Recommended

Hi Cheryl,  Thanks for your help; it fixed my problem

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