Factory Image for HP Spectre x360 13-aw2025na?

[ElectricDreamZZ]

I clean installed enterprise and working fine, but lost the ability to use hp command centre and the hp pen app just will not work, windows app store says not compatible with device.

if i wanted to revert back to the stock HP windows 10 home image, where can I find this? obviously i no longer have the HP Recovery Software to burn my 'one time only' image. Spoke to HP tech via WhatsApp and they just unhelpfully said they don't provide stock hp images anymore which is startling!

is the iso available anywhere like firmware for, example, for samsung phones? i

[WAWood]

@ElectricDreamZZ 

You have two options:

- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

[ElectricDreamZZ]

great- that worked perfectly. amazed that the hp tech had no idea abt it!!!! rather shocking really ...